Senior Employee Services Specialist

hace 2 semanas


Ciudad de México, Ciudad de México 332 Discovery Networks Mexico S. de R.L. de C.V. A tiempo completo

About the Role

We are seeking a highly skilled Senior Specialist to join our Global Business Services People & Culture team at Warner Bros. Discovery. As a key member of our team, you will provide exceptional customer service and support to employees, alumni, managers, and business partners.

Your Responsibilities

  1. Analyze, capture, respond to, and resolve requests from employees, managers, and customers.
  2. Provide customer service and support via phone, email, chat, and other channels.
  3. Handle inbound requests, perform employee data transactions, and data-entry in Workday and other systems.
  4. Troubleshoot payroll and payment-related matters, time off inquiries, and other employee data.
  5. Support self-service and P&C technology tools for employees and customers.
  6. Ensure completeness of case notes and confidentiality of sensitive information.
  7. Provide mindful redirection and escalations to tier two support teams and other parts of the organization.
  8. Coach, guide, and assist Employee Service Associates with customer queries.
  9. Perform administrative tasks, including report reviewing, data updates, mailing, filing, and records management.

Requirements

  • 3-5 years of experience in Human Resources, Commercial, or related fields.
  • High School diploma or equivalent experience in a related field.
  • Fluency in English and Spanish. Brazilian Portuguese is a plus.
  • Experience with Workday HR/payroll, ServiceNow, and other SaaS tools.
  • Strong relationship, process management, organizational, and communication skills.

About Us

Warner Bros. Discovery is an equal opportunity employer committed to building a diverse and inclusive workforce. We value our employees and strive to create a work environment that is respectful and inclusive of all individuals. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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