Senior Employee Services Specialist
hace 2 semanas
About the Role
We are seeking a highly skilled Senior Specialist to join our Global Business Services People & Culture team at Warner Bros. Discovery. As a key member of our team, you will provide exceptional customer service and support to employees, alumni, managers, and business partners.
Your Responsibilities
- Analyze, capture, respond to, and resolve requests from employees, managers, and customers.
- Provide customer service and support via phone, email, chat, and other channels.
- Handle inbound requests, perform employee data transactions, and data-entry in Workday and other systems.
- Troubleshoot payroll and payment-related matters, time off inquiries, and other employee data.
- Support self-service and P&C technology tools for employees and customers.
- Ensure completeness of case notes and confidentiality of sensitive information.
- Provide mindful redirection and escalations to tier two support teams and other parts of the organization.
- Coach, guide, and assist Employee Service Associates with customer queries.
- Perform administrative tasks, including report reviewing, data updates, mailing, filing, and records management.
Requirements
- 3-5 years of experience in Human Resources, Commercial, or related fields.
- High School diploma or equivalent experience in a related field.
- Fluency in English and Spanish. Brazilian Portuguese is a plus.
- Experience with Workday HR/payroll, ServiceNow, and other SaaS tools.
- Strong relationship, process management, organizational, and communication skills.
About Us
Warner Bros. Discovery is an equal opportunity employer committed to building a diverse and inclusive workforce. We value our employees and strive to create a work environment that is respectful and inclusive of all individuals. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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