Senior Specialist, Employee Services Representative

hace 1 semana

Ciudad de México, Ciudad de México 332 Discovery Networks Mexico S. de R.L. de C.V. A tiempo completo

About the Role:

Warner Bros. Discovery is seeking a highly skilled Employee Services Senior Specialist to join the Global Business Services (GBS) People & Culture (P&C) team. In this role, the associate will provide an efficient and highly informative first point-of-contact service to all Warner Bros. Discovery employees, alumni, managers, and business partners.

Key Responsibilities:

  • Analyze, capture, respond to, and resolve P&C, pay, policy, benefits, employee data, and various other types of requests from employees, managers, and other customers.
  • Provide customer service and care experience to global services.
  • Handle inbound requests via phone, email, chat, the HR-Portal, or other access channels.
  • Perform individual employee data transactions and data-entry in Workday and other systems.
  • Troubleshoot payroll and payment-related matters, time off inquiries, recalculations, employment verifications (VOE/VOIs), direct deposit setups, pay and tax document re-issues, data updates, etc.
  • Provide support for self-service and P&C technology tools for employees and customers.
  • Ensure completeness of case notes, aligning with company and audit expectations, demonstrating excellent writing and communication skills.
  • Educate customers to increase awareness of self-service resources and promote self-sufficiency.
  • Ensure confidentiality of sensitive information and protect personal data when processing transactions and addressing employee inquiries.
  • Provide mindful redirection and escalations to tier two support teams and other parts of the organization.
  • Provide coaching, guidance, and assistance to Employee Service Associates for customer queries that arise, assisting with individual development and training, and acting as a Subject Matter Expert for nominated subject types.
  • Perform and track administrative (no call) departmental tasks, including report reviewing, data updates, mailing, filing, sending correspondence, and records management.
  • Contribute to departmental projects as and when required.

Requirements:

  • 3-5 years Human Resources administrative, Commercial or related experience required, preferably from a global, HR or Customer Service Center environment. Must be able to maintain confidentiality and use confidential information appropriately.
  • High School diploma or equivalent experience in related field required.
  • Ability to work an 8-hour shift expected to be scheduled between 7AM to 8PM central time, Monday through Friday, with flexibility when required.
  • Must be fluent in English and Spanish. Brazilian Portuguese is a plus but not required.
  • Experience with Workday HR/payroll or other SaaS payroll and ServiceNow or other case management/knowledgebase tools strongly preferred with ability to quickly learn new technology and software programs. Experience preferred with Outlook, Excel, Word, and PowerPoint.
  • Strong relationship skills with ability to build and maintain effective collaborations. Recognized for reliability, integrity, and trustworthiness.
  • Skilled in process improvements and problem-solving, taking initiative to own work projects/tasks and share knowledge with other associates. Ability to manage ad hoc high-volume activities in a fast-paced environment independently.
  • Excellent planning, time management, prioritization, and follow-up skills. Has strong analytical skills and attention to detail.
  • Exceptional communication and customer service skills, capable of interpreting and conveying complex information clearly, with minimal grammatical/mathematical errors to all levels and in English. Must have flexible and adaptable attitude to cope with fast-changing and complex environment.

  • Senior Specialist, Employee Services

    hace 1 mes

    Ciudad de México, Ciudad de México 332 Discovery Networks Mexico S. de R.L. de C.V. A tiempo completo

    Job Title: Senior Specialist, Employee ServicesWarner Bros. Discovery is seeking a highly skilled Senior Specialist, Employee Services to join our Global Business Services (GBS) People & Culture (P&C) team. In this role, you will provide exceptional customer service to all Warner Bros. Discovery employees, alumni, managers, and business partners.Key...

  • Senior Specialist, Employee Services Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México 332 Discovery Networks Mexico S. de R.L. de C.V. A tiempo completo

    About the Role:Warner Bros. Discovery is seeking an Employee Services Senior Specialist to join the Global Business Services (GBS) People & Culture (P&C) team. In this role, the associate provides an efficient and highly informative first point-of-contact service to all Warner Bros. Discovery employees, alumni, managers, and business partners.Key...

  • Senior Specialist, Employee Services

    hace 2 meses

    Ciudad de México, Ciudad de México 332 Discovery Networks Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking an experienced Senior Specialist to join our Global Business Services (GBS) People & Culture (P&C) team at Warner Bros. Discovery. As a key member of our team, you will provide exceptional customer service to our employees, alumni, managers, and business partners.Key ResponsibilitiesAnalyze and respond to employee inquiries and...

  • Senior Specialist, Employee Services

    hace 4 semanas

    Ciudad de México, Ciudad de México 332 Discovery Networks Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Specialist to join our Global Business Services (GBS) People & Culture (P&C) team at Warner Bros. Discovery. As a Senior Specialist, you will provide an efficient and highly informative first point-of-contact service to all Warner Bros. Discovery employees, alumni, managers, and business...

  • Senior Specialist, Employee Services

    hace 2 meses

    Ciudad de México, Ciudad de México 332 Discovery Networks Mexico S. de R.L. de C.V. A tiempo completo

    About the Role:Warner Bros. Discovery is seeking a highly skilled and experienced Employee Services Senior Specialist to join the Global Business Services (GBS) People & Culture (P&C) team. In this role, you will provide exceptional customer service to Warner Bros. Discovery employees, alumni, managers, and business partners.Key Responsibilities:Analyze,...

  • Senior Integration Specialist

    hace 5 días

    Ciudad de México, Ciudad de México NTT DATA Services A tiempo completo

    Job Title: Senior Integration SpecialistAbout the Role:We are seeking a skilled Senior Integration Specialist to join our team at NTT DATA Services. As a key member of our team, you will be responsible for creating and managing build pipelines in Bamboo and Gitlab, troubleshooting build and deployment failures, and contributing to the release management...

  • HR Services Representative

    hace 1 mes

    Ciudad de México, Ciudad de México Zebra A tiempo completo

    Job Title: HR Services RepresentativeAt Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.Job Summary:The HR Services Representative is responsible for...

  • HR Services Representative

    hace 1 mes

    Ciudad de México, Ciudad de México Zebra A tiempo completo

    Job Title: HR Services RepresentativeAt Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.Job Summary:The HR Services Representative is responsible for...

  • Field Technician Senior Representative

    hace 3 semanas

    Ciudad de México, Ciudad de México NTT DATA A tiempo completo

    Job Title: Field Tech Senior RepresentativeJob Summary:We are seeking a skilled Field Tech Senior Representative to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX). As a key member of our team, you will be responsible for performing basic configuration of desktop / notebook / printers, assisting with simple parts replacement and repair on...

  • Field Tech Senior Representative

    hace 3 semanas

    Ciudad de México, Ciudad de México NTT DATA A tiempo completo

    Job Title: Field Tech Senior RepresentativeJob Summary:We are seeking a skilled Field Tech Senior Representative to join our team in Mexico City. As a key member of our team, you will be responsible for the on-site integration of company and multi-vendor systems solutions, including hardware, software, and networking products. You will also be responsible...

  • Senior Field Representative

    hace 2 meses

    Ciudad de México, Ciudad de México NTT DATA A tiempo completo

    Job Title: Field Tech Senior RepresentativeJob Summary:We are seeking a skilled Field Tech Senior Representative to join our team in Mexico City. As a key member of our team, you will be responsible for performing basic configuration of desktops, notebooks, and printers, as well as assisting with simple parts replacement and repair. Travel may be...

  • Field Technician Senior Representative

    hace 1 mes

    Ciudad de México, Ciudad de México NTT DATA A tiempo completo

    Job Title: Field Tech Senior RepresentativeJob Summary:We are seeking a skilled Field Tech Senior Representative to join our team in CDMX, Ciudad de México (MX). As a key member of our team, you will be responsible for performing basic configuration of desktop / notebook / printers, assisting with simple parts replacement and repair on desktops / notebooks...

  • Senior Systems Integration Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México NTT DATA Services A tiempo completo

    Job Title: Senior Systems Integration SpecialistWe are seeking a highly skilled Senior Systems Integration Specialist to join our team in CDMX, Ciudad de México (MX). As a key member of our DevOps team, you will be responsible for designing, implementing, and maintaining complex cloud-based systems.Key Responsibilities:Design and implement CI/CD pipelines...

  • Senior Systems Integration Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México NTT DATA Services A tiempo completo

    Job Summary:We are seeking a highly skilled Senior Systems Integration Specialist to join our team at NTT DATA Services. The ideal candidate will have a strong background in cloud infrastructure, DevOps, and systems integration.Key Responsibilities:Create and manage build pipelines in Bamboo and GitLabTroubleshoot build and deployment failuresRelease...

  • Field Technician Senior Representative

    hace 1 mes

    Ciudad de México, Ciudad de México NTT DATA A tiempo completo

    Job Title: Field Technician Senior RepresentativeJob Summary:We are seeking a skilled Field Technician Senior Representative to join our team in Mexico City, Ciudad de México (MX), Mexico (MX). As a key member of our team, you will be responsible for performing basic configuration of desktop / notebook / printers, assisting with simple parts replacement and...

  • Senior Systems Integration Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México NTT DATA Services A tiempo completo

    Job Title: Senior Systems Integration SpecialistWe are seeking a highly skilled Senior Systems Integration Specialist to join our team at NTT DATA Services. As a key member of our team, you will be responsible for designing, implementing, and maintaining complex systems integration solutions.Key Responsibilities:Design and implement cloud-based...

  • Field Tech Senior Representative

    hace 2 meses

    Ciudad de México, Ciudad de México NTT DATA A tiempo completo

    Job Title: Field Tech Senior RepresentativeJob Summary:We are seeking a skilled Field Tech Senior Representative to join our team at NTT DATA. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients. Your primary focus will be on performing basic configuration of desktops, notebooks,...

  • Senior Field Representative

    hace 1 semana

    Ciudad de México, Ciudad de México NTT DATA A tiempo completo

    Job Title: Field Tech Senior RepresentativeJob Summary:We are seeking a skilled Field Tech Senior Representative to join our team in Mexico City. The successful candidate will be responsible for the on-site integration of company and multi-vendor systems solutions, including hardware, software, and networking products. This role requires strong technical...

  • Senior Systems Integration Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México NTT DATA Services A tiempo completo

    Job Title: Senior Systems Integration SpecialistWe are seeking a highly skilled Senior Systems Integration Specialist to join our team in CDMX, Ciudad de México (MX). As a key member of our DevOps team, you will be responsible for designing, implementing, and maintaining complex cloud-based systems.Key Responsibilities:Design and implement CI/CD pipelines...

  • Senior Systems Integration Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México NTT DATA Services A tiempo completo

    Job Title: Senior Systems Integration SpecialistWe are seeking a highly skilled Senior Systems Integration Specialist to join our team in CDMX, Ciudad de México (MX). As a key member of our team, you will be responsible for designing, implementing, and maintaining complex systems integration solutions.Key Responsibilities:Design and implement build...