HR Support Specialist, Employee Engagement

hace 6 días


Ciudad de México, Ciudad de México 332 Discovery Networks Mexico S. de R.L. de C.V. A tiempo completo

Job Overview

We are seeking a skilled HR Support Specialist to join our team at 332 Discovery Networks Mexico S. de R.L. de C.V.

About the Role

The Senior Specialist will provide exceptional customer service and support to employees, managers, and business partners across the globe.

This role involves analyzing and responding to various requests, including payroll, benefits, employee data, and other inquiries.

The successful candidate will possess strong analytical skills, excellent communication skills, and the ability to maintain confidentiality.

Key Responsibilities

  • Analyze and respond to employee requests, including payroll, benefits, and employee data inquiries.
  • Provide support for self-service and HR technology tools.
  • Ensure completeness of case notes and adhere to company and audit expectations.
  • Educate customers on self-service resources and promote self-sufficiency.
  • Ensure confidentiality of sensitive information and protect personal data when processing transactions.
  • Redirect and escalate inquiries to tier two support teams as needed.

Requirements

  • 3-5 years of experience in human resources, commercial, or related fields.
  • High school diploma or equivalent required.
  • Ability to work an 8-hour shift between 7AM to 8PM Central Time, Monday through Friday.
  • Fluency in English and Spanish is mandatory; Brazilian Portuguese is a plus.
  • Experience with Workday HR/payroll or ServiceNow preferred.

Salary Information

The estimated annual salary for this position is around $55,000-$65,000 based on the location and industry standards.



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