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Customer Service Representative

hace 2 meses


Saltillo, Coahuila de Zaragoza, México Planen A tiempo completo

Job Summary

We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative at Planen. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring that their needs are met in a timely and efficient manner.

Key Responsibilities

  • Review requests to determine if they can be approved
  • Accurately enter Prior Authorization in claims system to ensure appropriate claims will adjudicate
  • Provide clinical outcome to the member and the member's physician within client-specific turnaround times
  • Perform outreach to pharmacies and physician's offices to obtain all necessary information related to requests, including occasional member assistance

Requirements

  • Quality and attention to details
  • Organizational and time-management skills
  • Driven by metrics
  • Ability to work in a fast-paced environment

What We Offer

  • Competitive salary: $15,000.00 per month
  • Full-time position with flexible hours
  • Opportunity to work with a dynamic and growing company

Language Requirements

English (required)