Front Office Manager

hace 1 mes

Xico, México Hilton Worldwide, Inc. A tiempo completo
Job Title: Front Office Manager

Job Summary:

We are seeking a highly skilled and experienced Front Office Manager to join our team at Hilton Worldwide, Inc. As a Front Office Manager, you will be responsible for overseeing the Front Office Team to ensure that our guests receive exceptional service from check-in to check-out.

Key Responsibilities:

  • Supervise the Front Office Team to maintain high standards of service and quality.
  • Evaluate guest satisfaction and monitor trends to identify areas for improvement.
  • Ensure regular and VIP guests are recognized and that the Front Office department operates with a sales attitude.
  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
  • Set departmental objectives, work schedules, budgets, policies, and procedures.
  • Monitor the appearance, standards, and performance of the Front Office Team Members.
  • Ensure Team Members have current knowledge of hotel products, services, pricing, and policies.
  • Maintain good communication and working relationships with all hotel departments.
  • Monitor staffing levels to meet business demands.
  • Conduct monthly communication meetings and produce minutes.
  • Manage staff performance issues in compliance with company policies and procedures.
  • Recruit, manage, train, and develop the Front Office team.
  • Comply with hotel security, fire regulations, and all health and safety legislation.

Requirements:

  • A degree or diploma in Hotel Management or equivalent.
  • A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector.
  • High level of IT proficiency.
  • High level of commercial awareness and sales capabilities.
  • Experience of managing people and developing people.
  • Previous experience of managing a department and Profit and Loss account.
  • Excellent leadership, interpersonal, and communication skills.
  • Accountable and resilient.
  • Commitment to delivering a high level of customer service.
  • Ability to work under pressure.
  • Excellent grooming standards.
  • Flexibility to respond to a variety of work situations.
  • Ability to work on your own and as part of a team.

About Hilton Worldwide, Inc.:

Hilton Worldwide, Inc. is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

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