Front Desk Supervisor

hace 4 semanas


Xico, México Marriott International, Inc A tiempo completo

**Job Summary**

We are seeking a highly skilled Front Desk Supervisor to join our team at Marriott International, Inc. As a key member of our front office team, you will be responsible for ensuring seamless guest check-in and check-out processes, resolving guest issues, and providing exceptional customer service.

**Key Responsibilities**

  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Assist staff with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues.
  • Process all payment types, including room charges, cash, checks, debit, or credit.
  • Set up accurate accounts for each guest upon check-in.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Block rooms in the computer and identify designated requirements and requests.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.

**Additional Responsibilities**

  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Complete safety training and certifications.
  • Follow all company policies and procedures.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.

**Requirements**

  • High school diploma or equivalent required.
  • Previous experience in a front desk or customer service role preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

**What We Offer**

Marriott International, Inc. is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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