Senior Operations Support Analyst

hace 1 semana


Xico, México Citi A tiempo completo

Citi is seeking an experienced Operations Support Analyst to join our team in Mexico City. This is a full-time position, and we are offering a competitive salary of approximately $250,000 pesos per year.

About the Role:

The Ops Support Associate 2 is responsible for providing operations support services, including record maintenance, account management, imaging, and opening new accounts in coordination with the Operations Core Team. The ideal candidate will serve as a liaison between operations staff, relationship managers, project managers, custodians, and clients, ensuring seamless day-to-day operations support.

  • Identify, analyze, and solve key issues related to assigned areas and provide supporting documents to corresponding teams.
  • Assist with managing various reports, including business reporting, monthly operating reports, and business scorecards, while maintaining clear communication regarding local policies and processes.
  • Support the execution and monitoring of processes and data, ensuring efficiency and client satisfaction.
  • Organize, develop, and maintain Continuity of Business, Resolution planning, and Business Review Templates.
  • Monitor compliance requirements related to Corporate Policies.
  • Implement corrective actions derived from MCA reviews and other control entities.

Requirements:

  • 2-5 years of relevant experience in operations or a related field.
  • Proficient in Microsoft Office, particularly Excel.
  • Excellent written and verbal communication skills.
  • Able to work in a fast-paced environment and adapt to changing circumstances.
  • Strong analytical and problem-solving skills.
  • Proven organizational and time management skills.
  • Bachelor's degree in Informatics, Actuaria, or Mathematics, or equivalent experience.

Benefits:

  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Generous paid time off and holidays.
  • Opportunities for professional growth and development.

About Citi:

Citi is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.



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