Senior Operations Support Analyst
hace 1 mes
Citi is seeking a skilled Senior Operations Support Analyst to join our team. As an integral part of our operations, you will play a crucial role in providing day-to-day operations support in alignment with Citi's operations support infrastructure and processes.
Main Responsibilities:
- Provide operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
- Serve as the liaison between operations staff, relationship managers, project managers, custodians and clients.
- Update help content used by Knowledge Hub end users to service client inquiries, as needed.
- Execute work assigned, including annual review certification and change requests.
- Conduct needs assessment and update content or develop content related solutions according to business requirements.
- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes.
- Monitor work progression ensuring completion of assignments by requested due date.
Requirements:
- 0-2 years relevant experience.
- Proficient in Microsoft Office.
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
- Self-motivated and detail oriented.
- Proven organization and time management skills.
- Demonstrated problem-solving and decision-making skills.
- Consistently demonstrates clear and concise written and verbal communication skills.
Benefits:
- Average salary for this position is around $60,000 per year.
- Citi offers competitive salaries, bonuses, and benefits packages.
- We are committed to diversity and inclusion, and welcome applications from candidates of all backgrounds.
- Citi is an equal opportunity and affirmative action employer.
About Citi:
Citi is a global bank with operations in over 160 countries. We offer a wide range of financial products and services to individuals, corporations, and governments.
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