Team Leader

hace 8 horas

Ciudad de México, Ciudad de México Tiffany & Co. A tiempo completo
Job Summary

The Team Manager will play a key role in leading and developing the sales, operations, and security team members to achieve commercial targets and deliver an exceptional client experience. This dynamic leader will assume oversight of the store when the Director is not present and will be responsible for building relationships with internal and external clients, driving sales and service, and championing operational excellence.

Key Responsibilities

• Deepen relationships with clients to achieve or exceed commercial targets, product category targets, and relevant KPIs.
• Manage and motivate the team to consistently achieve or exceed store commercial targets.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
• Drive business through key product pillars and KPIs.

Service Excellence

• Execute all tasks with a client-centric approach, demonstrating passion and delivering Tiffany Touch moments to clients at every touchpoint.
• Lead, model, and coach based on client feedback and elevate the Tiffany Experience Index (TEI).
• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times.
• Optimize hospitality and store amenities to create unique experiences.
• Take action on TEI performance and client feedback to improve customer service.

Talent Development

• Attract, hire, and retain top talent to cultivate a climate of high performance.
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
• Prioritize diversity, cultivate inclusive environments, and foster growth.
• Encourage an entrepreneurial spirit.
• Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
• Leverage and utilize training and development offerings to effectively support growth and development to drive performance.

Operational Excellence

• Champion operations efficiency and effectiveness, challenging standards to seek continuous improvement.
• Ensure exceptional operational support to drive sales and service.
• Manage efficient back of house and ensure consistency with established operational procedures, identifying and executing efficiencies and best practices.
• Ensure compliance with all internal control procedures.

Requirements

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience (e.g., hospitality).
• Proven track record in sales generation, managing the achievement of commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
• Must have authorization to work in the United States or in the country where the position is based.

Desired

• A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

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