Senior Manager of Customer Quality
hace 1 día
At Te Connectivity Corporation, you will have the opportunity to work with a diverse team of professionals to create innovative solutions for a safer, more connected world.
The Quality and Reliability Engineering Teams at Te Connectivity analyze the ability of products and production systems to meet customer and contractual requirements through established reliability factors. They design, recommend revisions, and install quality control systems, develop and document analytical methods for establishing product reliability, and conduct analysis on relative reliability with regards to cost, structure, weight, maintainability, facility of production, and availability of materials and equipment.
Responsibilities- Lead high-impact customer escalations and develop customer intimacy by representing the voice of the customer for key customers inside Te Connectivity Americas Automotive.
- Champion process owner responsible for customer-specific improvement plans aimed at improving TE internal performance to KPIs and our performance in the eyes of our customers.
- Lead the warranty programs and field customer quality engineering teams, driving the utilization of customer quality core tools based on 8D improvement, corrective action verification of effectiveness, and quality basic focus checks through PFMEA and other tools for key customer work centers.
- Work cross-functionally to ensure key customer-specific requirements are implemented and followed within TE, and facilitate global read across for major or fundamental corrective actions.
- Develop internal associates' awareness of TE product applications and markets in the field as well as failure mode effects at customers.
- 10+ years of experience working directly with OEMs such as Ford, GM, Toyota, and Honda.
- BS Degree in Mechanical, Electrical, Industrial, or Electronic Engineering required with 15+ years of relevant experience.
- Master's Degree preferred in similar Engineering or Business/Business Administration field.
- Proven record leading highly technical discussions, with 5+ years of experience in product design, manufacturing engineering, or testing.
- Fluent executive-level communication skills in English (verbal, presentations, and written).
- 3+ years' experience managing warranty programs directly with OEMs, with awareness of convergent technical problem-solving tools, Shainin Red X Journeymen or above, or Six Sigma black belt preferred.
- America Society for Quality (ASQ) Certified Quality Engineer preferred.
- 5+ years' experience with all tools of IATF16949, especially APQP, PPAP, Root Cause Analysis.
- Working knowledge of SPC, capability analysis, gage R&R, and statistical techniques through at least 2 years of experience.
- Building Effective Teams, Motivating Others, Managing and Measuring Work.
- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork.
- SET: Strategy, Execution, Talent (for managers).
Hermosillo, SON, MX.
Travel: 25% to 50%.
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