Regional Customer Quality Manager

hace 1 semana


Hermosillo, Sonora, México Te Connectivity A tiempo completo
Job Summary

We are seeking a highly skilled Regional Customer Quality Manager to join our team at Te Connectivity. As a key member of our Quality and Reliability Engineering Teams, you will be responsible for analyzing the ability of our products and production systems to meet customer and contractual requirements.

Key Responsibilities
  • Lead a team to develop customer intimacy by representing key customers inside Te Connectivity Americas Automotive to deliver exceptional customer experience.
  • Champion process owner responsible for customer-specific improvement plans aimed at improving TE internal performance to KPIs and our performance in the eyes of our customers.
  • Drive the utilization of customer quality core tools based on 8D improvement, corrective action verification of effectiveness, and quality basic focus checks through PFMEA and other tools for key customer work centers to ensure robust continuous improvement within TE processes.
  • Work cross-functionally to ensure key customer-specific requirements are implemented and followed within TE.
  • Proactive customer visitation to communicate performance improvement initiatives and obtain feedback to develop customer relationships.
  • Ensure key customer portal TE performance is accurately reflected in the internal TECHS system in support of our global processes and procedures.
  • Facilitate global read across for major or fundamental corrective actions.
  • Contribute internally harmonized versions of customer scorecards and drive awareness and actions that improve TE standing with customers.
  • Align strategic approaches to customers with the Sales and Marketing team based on quality and business trends.
  • Assist data gathering and formulate negotiation and accrual recommendations when customers pursue quality-related cost recoveries from TE.
Requirements
  • 5+ years of experience working with Harness Makers Tier 1 customers such as Yazaki, Lear, Aptiv, and Sumitomo.
  • BS Degree in Mechanical, Electrical, Industrial, or Electronic Engineering required with 10+ years of relevant experience.
  • Awareness level of convergent technical problem-solving tools such as Shainin Red X preferred.
  • America Society for Quality (ASQ) Certified Quality Engineer preferred.
  • 5 years' experience with all tools of IATF16949; especially APQP, PPAP, Root Cause Analysis.
  • Working knowledge of SPC, capability analysis, gage R&R, and statistical techniques through at least 2 years of experience.
  • Excellent verbal and written communication skills with project management capabilities.
  • Must be able to lead and motivate engineering resources within a matrix organization.
  • Must possess > 2 years of experience in risk mitigation through the use of the PFMEA tool.
Competencies
  • Building Effective Teams
  • Motivating Others
  • Managing and Measuring Work
  • Values: Integrity, Accountability, Teamwork, Innovation
  • SET: Strategy, Execution, Talent (for managers)

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