IT Quality Group Manager
hace 17 horas
Citi is seeking a highly skilled IT Quality Group Manager to lead our team of professionals in delivering high-quality services to our clients. The successful candidate will have a comprehensive understanding of multiple areas within the function and how they interact to achieve the objectives of the function.
Key Responsibilities- Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production.
- Exhibits in-depth understanding of concepts and procedures within own area and basic knowledge of these elements in other areas.
- Requires in-depth understanding of how IT Quality integrates within overall technology and has commercial awareness.
- Evaluates subordinates' performance and makes decisions on pay increases, promotions, terminations, etc.
- Uses evaluative judgment in complicated or novel situations; uses multiple sources of information.
- Impacts IT Quality through planning, finances/budget, end results, and setting policies.
- Requires excellent communication skills to negotiate with others at a senior level; may communicate with external parties.
- Manages a team that will handle Defect Management, conduct sanity checks post deployment, defect QC, and documentation.
- Performs other duties and functions as assigned.
- 10+ years experience in an IT Quality role with commensurate experience in people management.
- Consistently demonstrates clear and concise written and verbal communication skills.
- Proficient in Microsoft Office with an emphasis on MS Excel.
- Self-motivated and detail-oriented.
- Proven influencing and relationship management skills.
- Proactive leadership and motivational skills.
Bachelor's/University degree, Master's degree preferred.
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