HR Operations Specialist

hace 2 días


Ciudad de México, Ciudad de México Thermo Fisher Scientific A tiempo completo
HR Operations Representative Job Description

As a key member of the Thermo Fisher Scientific team, you will play a vital role in delivering exceptional HR support to our global colleagues. This role is focused on providing first-line support for HR inquiries, ensuring quality of service and operational performance by working within detailed processes and metrics.

Key Responsibilities:
  • Deliver first-line support for HR inquiries across the employee lifecycle, providing direct resolution or routing to the appropriate department.
  • Learn and apply company HR policies and programs to answer general employee inquiries.
  • Collaborate with subject matter experts and field HR reps to resolve employee issues in a thorough and timely manner.
  • Perform accurate filing and execution of transactions for general HR data processing.
  • Achieve stated performance measures and adhere to established customer service standards.
Requirements:
  • High/Secondary school diploma or equivalent and relevant formal academic/vocational qualification.
  • Previous experience in HR and/or customer service/call center, ideally with at least 4 years of experience.
  • Ability to research, interpret, and communicate HR policies, procedures, and programs.
  • Excellent customer care skills, with the ability to deliver exceptional service via telephone, chat, and email.
  • Critical thinking, problem-solving, and judgment skills, with the ability to work independently.
What We Offer:

At Thermo Fisher Scientific, we value diversity, inclusion, and innovation. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. Join our team and contribute to our mission of enabling our customers to make the world healthier, cleaner, and safer.



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