CS Operations Systems Specialist

hace 4 días


Ciudad de México, Ciudad de México Factorial HR A tiempo completo
About the Role

We are seeking a highly skilled Technical Operations Specialist to join our team at Factorial HR. As a key member of our Operations Team, you will play a crucial role in building and maintaining our technical infrastructure, optimizing and automating processes to ensure seamless operations and drive business growth.

Key Responsibilities
  • Technical Operations: Maintain and optimize our CRM system (Hubspot), quote-to-cash system (DealHub), call intelligence system (Gong), client communication systems (Intercom and Jira), and calling system (Aircall).
  • Process Optimization: Ensure users are active and in the right teams, conduct ROI studies on existing tools, and investigate new tools for adoption or replacement.
  • Collaboration and Communication: Work closely with cross-functional teams, including Growth, Marketing, Finance, IT, and Product, to drive business objectives.
  • Automation and Integration: Handle Zapier connections and automations with other tools to streamline processes.
Requirements
  • Education: Bachelor's degree in Business Administration, Marketing, or a related field.
  • Experience: Proven experience in cx or sales operations, preferably in a SaaS or technology company.
  • Technical Skills: Proficiency in CRM systems (e.g., Salesforce, HubSpot) and analytics tools, knowledge of different tooling systems, and ability to code in Java or Python.
  • Soft Skills: Excellent communication and interpersonal skills, ability to collaborate effectively across teams, and a positive attitude with a strong interest in AI.
About Us

Factorial HR is an all-in-one HR Software company that helps SMEs automate HR workflows, centralize people data, and make better business decisions. We are a fast-growing company with a diverse and multicultural team of over 900 people across the globe.

We value teamwork, learning, and growth, and we are committed to making a positive impact on our customers' businesses. If you are a motivated and detail-oriented individual who is passionate about technical operations and process optimization, we encourage you to apply for this exciting opportunity.



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