Roadside Assistance Coordinator
hace 3 días
This position is responsible for handling moderate to complex inquiries, addressing various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner. The goal is to resolve service concerns while documenting customer requests, and completing changes to policies.
Key Responsibilities:
- Resolve routine, complex, and unique questions/issues.
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation.
- Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
The ideal candidate will have a working knowledge of insurance policies and related processes and procedures. They must be able to handle any requests regarding customer documentation and explain them clearly, including any follow-ups required on our customer's part and updates as warranted.
Additionally, this role requires the ability to remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tools.
Benefits and Requirements:
- $5999 - $6000 MXN monthly salary.
- Full-time job with 48 hours per week.
- Permanent contract.
- Work environment: On-site.
- Job location: [Location not specified].
- Education level: High school diploma or equivalent.
- Sex: Any gender.
- No travel requirements.
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