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CRM Application Support Professional
hace 2 semanas
Schneider Electric seeks a skilled professional to fill the role of Application Support Agent in our Monterrey Hub. As a member of our team, you will play a crucial part in delivering top-notch support services to our internal and external clients.
As a trusted partner, we help our customers navigate complex challenges and leverage cutting-edge technology to drive business success. Our commitment to excellence drives us to push boundaries and create innovative solutions.
Job Responsibilities
- Ensure seamless technical application support for our CRM tool.
- Foster exceptional customer experiences by providing timely and accurate responses.
- Contribute to the development and maintenance of comprehensive knowledge documentation.
Requirements
To be successful in this role, you should possess the following qualifications:
- Bachelor's degree in IT, Computer Science, Software Engineering, or related fields.
- Advanced English language skills.
- 1-2 years of software customer experience, preferably with Service Now.
- Proficiency in ERP, CRM, ECM systems, and Salesforce Reports and Dashboards.
- Excellent communication and articulation skills.
- Demonstrated problem-solving skills and adaptability to process changes.
- Expert Microsoft Excel knowledge.
- Prior experience with Salesforce is highly desirable.
At Schneider Electric, we believe in empowering our employees to thrive and grow within our organization. Join us in shaping the future of energy management and automation
