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Cloud Operations Excellence Manager
hace 2 meses
Drive Cloud Operations Excellence
We are seeking a highly skilled Cloud Operations Excellence Manager to join our team at SAP. As a key member of our Global Cloud Infrastructure & Delivery organization, you will play a critical role in driving cloud operation excellence for our Lines of Business (LoB) stakeholders.
Key Responsibilities:
- Develop and maintain trusted advisor relationships with LoB stakeholders and executive sponsors to drive cloud operation excellence.
- Serve as the primary point of contact for LoBs regarding cloud operation topics and issues.
- Monitor and report on the performance of cloud operations service delivery, using metrics to drive continuous improvement and enhance overall customer satisfaction.
- Facilitate quarterly operational reviews and monthly relationship reviews with LoB stakeholders to confirm ongoing LoB cloud operation goals and strengthen relationships.
- Gain deep understanding of LoBs' business models, priorities, objectives, and goals to identify potential operational risks and improvement opportunities; funnel insights gained to the appropriate GCID Service Management team units to drive better collaborations and GCID Service adoption.
Requirements:
- Strong experience in business processes, with 5+ years of experience in a client-facing role ideally customer success, managing relationships with large/global, complex organizations, working with a technical/SaaS product.
- Sophisticated business sense and understanding of underlying drivers/strategy of our customers business.
- Proven track record of leading conversations in operational topics and persuading others to act based on requirements and value provided by solutions.
- Strong executive presence and presentation skills.
- Handled difficult customers or situations and can demonstrate resolutions.
- The motivation and flexibility to work in an environment where multiple stakeholders of different/ conflicting interests can be involved.
- Fluent in English (both written and oral).
- ITIL certification(s) a bonus.
- Cloud experience with Azure, AWS, or GCP a bonus.
Why Join Us?
SAP is committed to creating a workplace that is inclusive, diverse, and values flexibility. We believe that everyone, regardless of background, should feel included and be able to run at their best. Our company culture is focused on collaboration, learning, and development, and we offer a range of benefits to support our employees' well-being and success.
Equal Employment Opportunity:
SAP is an equal opportunity employer and welcomes applications from qualified candidates without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
