Major Incident Manager, Enterprise Cloud Services, Monterrey

hace 1 día


San Pedro Garza García, Nuevo León, México SAP A tiempo completo

About the Role

The Enterprise Cloud Services (ECS) Delivery Technical Operations team at SAP is seeking a skilled Major Incident Manager to join their team. As a Major Incident Manager, you will be responsible for managing and resolving complex technical issues that impact our customers' experience. You will work closely with cross-functional teams to identify and resolve issues, and ensure that our customers receive the highest level of service.

Key Responsibilities

  • Manage and resolve complex technical issues that impact our customers' experience
  • Work closely with cross-functional teams to identify and resolve issues
  • Ensure that our customers receive the highest level of service
  • Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams
  • Stay up-to-date with the latest technologies and trends in the industry

Requirements

  • 10+ years of experience in a technical operations or incident management role
  • Proven track record of managing and resolving complex technical issues
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Experience with cloud-based technologies and services

What We Offer

SAP is a leading provider of enterprise software and services, and we offer a competitive compensation and benefits package, as well as opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment, and we welcome applications from qualified candidates from all backgrounds.



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