Customer Care Lead Specialist

hace 1 mes

Guadalupe, Nuevo León, México Acuity Brands A tiempo completo
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Customer Care Lead Specialist. In this role, you will be responsible for providing exceptional internal processing and backlog management support to our customers. Your primary focus will be on manual processing, complex customer pull-in requests, proactive backlog management, and internal order inquiries. You will take ownership of resolution of all tasks, regardless of domain, and become an expert capable of training and teaching others interdepartmentally. You will be responsible for documenting and maintaining knowledge and process, and continually seeking opportunities to strengthen internal relationships by ensuring requirements and expectations are exceeded.

Key Tasks & Responsibilities
  • Represent the customer perspective in the manufacturing environment, proactively asking questions and expressing needs on behalf of the customer.
  • Make decisions on behalf of the customer, teaching others to do the same.
  • Facilitate the approval of more complex, project-level business opportunity requests prior to order entry.
  • Seek problem solutions that ensure orders are won.
  • Facilitate the approval of more complex, project-level customer pull-in requests for open orders.
  • Lead customer support and manufacturing operations to establish, communicate, and execute the path to meeting the customer's needs.
  • Proactively seek, suggest, and coordinate alternates with manufacturing operations, consulting product teams as required.
  • Proactive ownership at production level for commitments.
  • Proactively review and ensure system visibility of all team commitments both internally and externally.
  • Ensure team is proactively communicating with support partners when commitments will be missed.
  • Serve as first point of escalation for internal partners.
  • Communicate team needs and potential solutions to leadership.
  • Teach, mentor, support others in their journey to effectively achieving the above.
Skills and Minimum Experience Required
  • 1 to 3 years of experience in customer service/supply chain.
  • Bachelor's Degree or equivalent.
  • English: Fluent in conversation.

We value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.

Any unsolicited resume submitted to Acuity Brands by a third party, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine, or email address, directly to Acuity Brands employees or to the Acuity Brands resume database, shall be deemed the property of Acuity Brands. Acuity Brands will NOT pay a fee for any hiring resulting from the receipt of an unsolicited resume.

Any candidate for whom an Agency has submitted an unsolicited resume will be deemed by Acuity Brands to have been referred by the Agency free of charge or fee. This includes any agency that is an approved/contracted provider but does not have the proper approvals to participate in a search.

  • Quality Assurance Specialist

    hace 1 mes

    Guadalupe, Nuevo León, México Acensblue A tiempo completo

    Job Title: Quality Assurance SpecialistAcensblue is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the smooth and flawless Start Of Production of new products, managing changes throughout the product's life cycle, and leading activities to prevent and correct...

  • Customer Service Operations Specialist

    hace 6 días

    Guadalupe, Nuevo León, México Acuity Brands A tiempo completo

    We are Acuity Brands, a market-leading industrial technology company dedicated to solving complex problems in spaces, light, and more.As part of our Intelligent Spaces Group, we develop innovative products and services that make a meaningful impact on people's lives. Our focus is on sustainability and technology, helping our customers reduce their carbon...

  • Supply Chain Operations Specialist

    hace 2 días

    Guadalupe, Nuevo León, México Acuity Brands A tiempo completo

    We are seeking a skilled Supply Chain Operations Specialist to join our team at Acuity Brands, a leading industrial technology company. Job SummaryThis role involves optimizing cell efficiency by coordinating and scheduling production activities to meet customer demand on time. You will prioritize customer orders to ensure timely delivery and exceptional...

  • Technical Support Specialist

    hace 1 mes

    Guadalupe, Nuevo León, México KION Group A tiempo completo

    About the Role:We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting complex systems, and participating in the development of new ideas to improve productivity, reduce costs, and enhance customer satisfaction.Key...

  • Senior Financial Planning Specialist

    hace 4 días

    Guadalupe, Nuevo León, México KION Group A tiempo completo

    OverviewDematic is a leading provider of warehouse automation and supply chain solutions. As a Senior Financial Planning Specialist, you will play a critical role in ensuring the accurate and timely processing of customer orders, billing, and invoicing.

  • Automation Specialist

    hace 3 semanas

    Guadalupe, Nuevo León, México Premier Tech A tiempo completo

    About the RoleWe are seeking an Automation Specialist to join our team at Premier Tech Systems and Automation. As an Automation Specialist, you will be responsible for resolving technical problems and answering customers' enquiries.Key ResponsibilitiesResolve technical problems and answer customers' enquiriesPerform retrofits and preventive maintenanceWork...

  • Customer Service Representative

    hace 1 mes

    Guadalupe, Nuevo León, México Acuity Brands Lighting, Inc A tiempo completo

    We are a leading industrial technology company, Acuity Brands, Inc. (NYSE: AYI), dedicated to making a valuable difference in people's lives. Our technology helps save energy and reduce carbon emissions. We are positioned at the intersection of sustainability and technology.We are seeking a highly skilled Customer Resolution Specialist II to support our...

  • Team Lead

    hace 18 horas

    Guadalupe, Nuevo León, México Acuity Brands Lighting, Inc A tiempo completo

    About the RoleAs a Team Lead - Metal-Mechanic Production Specialist at Acuity Brands Lighting, Inc., you will play a crucial role in driving the success of our metal-mechanic production team.Job SummaryWe are seeking an experienced and skilled professional to oversee the implementation of strategies that enable team members to achieve their goals. You will...

  • Senior Manufacturing Operations Specialist

    hace 4 días

    Guadalupe, Nuevo León, México STERIS A tiempo completo

    STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our company helps customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services.We are seeking a highly skilled Sr. Manufacturing Operations Specialist to join our...

  • Customer Experience Liaison

    hace 3 semanas

    Guadalupe, Nuevo León, México Acuity Brands A tiempo completo

    Job SummaryWe are seeking an exceptional individual to support orders from all channels by providing exemplary internal processing and backlog management support. As a key member of our team, you will take ownership of resolving tasks, regardless of domain, and become an expert capable of training and teaching others interdepartmentally.Key...

  • Senior General Services Specialist

    hace 4 semanas

    Guadalupe, Nuevo León, México Acuity Brands Lighting, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced General Services Senior Specialist to join our team at Acuity Brands, Inc. This role will be responsible for coordinating and executing various general services functions, including facilities management, event planning, and supplier management.Key Responsibilities• Coordinate and manage general...

  • Financial Specialist

    hace 1 mes

    Guadalupe, Nuevo León, México KION Group A tiempo completo

    Financial Analyst RoleDematic is seeking a Financial Analyst to partner with sales operations in our North America Office. As an Order Entry Specialist, you will ensure accurate and timely entry of new business contracts.This position will also partner with customer contracts to ensure receipts and recording of monthly invoices.What We Offer:Competitive...

  • Production Planning Specialist

    hace 1 semana

    Guadalupe, Nuevo León, México Acuity Brands A tiempo completo

    Job OverviewWe are seeking a highly skilled Production Scheduler to join our team at Acuity Brands, a leading industrial technology company.The successful candidate will be responsible for optimizing cell efficiency by coordinating and scheduling production activities to meet demand. This includes prioritizing customer orders to ensure on-time delivery and...

  • Manufacturing Operations Specialist

    hace 6 días

    Guadalupe, Nuevo León, México STERIS A tiempo completo

    About the RoleWe are seeking a highly skilled Manufacturing Operations Specialist to join our team at STERIS. This is an exciting opportunity for a talented individual to contribute to the development and implementation of efficient manufacturing processes.Job DescriptionThe successful candidate will have a strong background in manufacturing engineering,...

  • Automotive Logistics Specialist

    hace 2 días

    Guadalupe, Nuevo León, México Magna A tiempo completo

    About the RoleWe are seeking a highly skilled Automotive Logistics Specialist to join our team at Magna. As a key member of our logistics department, you will play a crucial role in ensuring the smooth operation of our daily and weekly shipments to our customers.In this role, you will be responsible for obtaining, analyzing, and organizing customer delivery...

  • Electrical Systems Specialist

    hace 1 mes

    Guadalupe, Nuevo León, México KION Group A tiempo completo

    Key Responsibilities:We are seeking a skilled Electrical Systems Specialist to join our team and provide solutions at client sites. As an Analyst Mechatronics Commissioning Engineer, you will have multiple responsibilities, including administrative tasks, monitoring project execution with guidelines, and on-site customer support.Requirements:BS/BA in...

  • Electrical Engineer Commissioning Specialist

    hace 4 semanas

    Guadalupe, Nuevo León, México KION Group A tiempo completo

    Key Responsibilities:We are seeking a skilled Electrical Engineer Commissioning Specialist to join our team at the KION Group. As a Commissioning Engineer for Industrial Systems, you will be responsible for testing and bringing systems into an operational state. You will work closely with customers and other engineers to effectively resolve customer...

  • ECU Requirements Specialist

    hace 2 días

    Guadalupe, Nuevo León, México Magna A tiempo completo

    About the RoleWe are seeking an experienced ECU Requirements Specialist to join our team at Magna. As a key member of our engineering group, you will be responsible for understanding customer requirements and translating them into actionable system design alternatives.Job SummaryThe successful candidate will have 3+ years' experience in automotive...

  • Strategic Procurement Specialist

    hace 1 mes

    Guadalupe, Nuevo León, México KION Group A tiempo completo

    We are seeking a Strategic Procurement Specialist to manage the procurement process and supplier relationships for the metal-fabrication category. This role involves conducting market research, negotiating contracts, and developing strategic sourcing plans to ensure cost-effective sourcing and timely delivery of high-quality metal-fabricated components.Key...

  • Senior Procurement Specialist

    hace 1 semana

    Guadalupe, Nuevo León, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    At Amazon, we're striving to be a customer-centric company. To achieve this, we need talented individuals who can help us drive business growth and efficiency.About the RoleWe are seeking a Senior Procurement Specialist for our Amazon Logistics (AMZL) team in Mexico. In this role, you will support procurement operations, including forecasting, inventory...