Asset Management Coordinator
hace 1 semana
We are seeking a highly detail-oriented and organized Asset Management Specialist to join our team at TTEC. As an Asset Management Specialist, you will play a critical role in facilitating the return of IT hardware used for customer service support.
Key Responsibilities- Coordinate and verify the accurate return of IT hardware
- Work closely with multiple groups within the organization to ensure seamless communication and process execution
- Utilize technical tools to track and manage return requests
- Provide exceptional customer service and support to employees throughout the return process
- Identify and troubleshoot gaps and errors in the process, and implement solutions to improve efficiency
- Experience with hardware IT Asset Management (ITAM) and logistics
- Proficiency in using Microsoft tools, specifically Excel and Outlook
- Experience with ServiceNow or an IT Service Management database
- Ability to communicate effectively and efficiently
- Strong analytical and problem-solving skills
- ITIL Certification
- ITAM related certifications
- Experience with automation tools, reporting, and shipping portals
TTEC is a global company committed to delivering amazing service and technology. We strive to create a diverse and inclusive workforce that reflects the communities we serve. Our company values include dedication to career growth and professional development, actively diverse and inclusive culture, community-minded organization, and global team of curious lifelong learners.
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