Cloud Support Engineer II

hace 2 semanas


Xico, México Amazon Web Services Mexico S. De R.L. De C.V. A tiempo completo
Overview

Absorb knowledge and skills at an accelerated pace as a Cloud Support Engineer II with Amazon Web Services Mexico S. De R.L. De C.V.

You will leverage cloud technologies to empower our customers' success worldwide, acting as the Cloud Ambassador across AWS products. Your mission is to drive support-related process improvements and customer experience enhancements.

About the Role

Your key responsibilities include:

  • Driving initiatives that enhance support processes and customer experience through tutorials, how-to videos, technical articles, trainings, and more.
  • Leveraging customer support expertise to provide feedback to internal AWS teams on service improvements and resolving complex customer problems spanning multiple AWS services.
  • Continuously learning groundbreaking technologies and developing new technical skills and professional competencies.
  • Acting as interviewer in hiring processes and coaching/mentoring new team members.

Please note that this role requires flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday - Saturday or Monday - Friday.

Benefits

Amazon Web Services (AWS) offers a diverse range of benefits, including:

  • Diverse Experiences
  • Inclusive Team Culture
  • Mentorship & Career Growth
  • Work/Life Balance
Requirements

To excel in this role, you should have:

  • A minimum of 3+ years of related professional experience and bachelor's degree in Engineering/Computer Science/Mathematics or any related field, or equivalent military experience.
  • Experience with system administration, troubleshooting operating systems (Linux and/or Windows), and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL, or related).
  • Experience with enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, MSSQL, Sharepoint, Exchange, Windows server, Single Sign On).
  • Experience with Windows troubleshooting tools (Event viewer, Task manager, WinDbg, Windows Sysinternals, perfmon, WPR/WPA).
  • Ability to communicate effectively in English within technical and business settings.
Salary

The estimated salary for this position is $120,000 USD per annum, based on national averages and industry standards.


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