Cloud Support Specialist

hace 1 mes


Xico, México Amazon Web Services Mexico S. De R.L. De C.V. A tiempo completo
Cloud Support Engineer - Amazon Web Services

About the Role

This position plays a pivotal role in supporting our customers' success by leveraging cloud technologies. As a Cloud Support Engineer, you will serve as an expert ambassador for AWS products, empowering our customers to scale their impact globally.

Job Responsibilities
  • Drive initiatives that enhance support processes and customer experiences through tutorials, how-to videos, technical articles, trainings, and more.
  • Utilize your customer support expertise to provide feedback to internal AWS teams on service improvements and tackle complex customer problems spanning multiple AWS services.
  • Stay up-to-date with groundbreaking technologies and develop new skills and professional competencies.
  • Participate in hiring processes as an interviewer and coach/mentor new team members.
About the Team

The team at Amazon Web Services is dedicated to fostering an inclusive culture where diversity is celebrated. We have numerous employee-led affinity groups, innovative benefits, and ongoing learning experiences.

Work/Life Balance

We prioritize work-life balance, recognizing its importance for long-term happiness and fulfillment. Our flexible working hours allow you to establish a balance between personal and professional life.

Mentorship & Career Growth

We're committed to helping you grow professionally. Our senior members enjoy one-on-one mentoring, code reviews, and project assignments designed to help you develop into a well-rounded Amazonian.

Requirements
  • Bachelor's degree in Engineering/Computer Science/Mathematics or related field.
  • Understanding of distributed computing environments.
  • Experience scripting or developing in languages like UNIX Shell, Python, R, Ruby, GO, Java,.NET (C#), JavaScript.
  • Familiarity with serverless technologies like Lambda, API Gateway, AWS IoT, or mobile and messaging technologies/AI-related technologies.
About Amazon Web Services

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, trusted by successful startups and Global 500 companies alike.



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