Cloud Support Specialist
hace 7 días
This position plays a pivotal role in supporting our customers' success by leveraging cloud technologies. As a Cloud Support Engineer, you will serve as an expert ambassador for AWS products, empowering our customers to scale their impact globally.
Job Responsibilities- Drive initiatives that enhance support processes and customer experiences through tutorials, how-to videos, technical articles, trainings, and more.
- Utilize your customer support expertise to provide feedback to internal AWS teams on service improvements and tackle complex customer problems spanning multiple AWS services.
- Stay up-to-date with groundbreaking technologies and develop new skills and professional competencies.
- Participate in hiring processes as an interviewer and coach/mentor new team members.
The team at Amazon Web Services is dedicated to fostering an inclusive culture where diversity is celebrated. We have numerous employee-led affinity groups, innovative benefits, and ongoing learning experiences.
Work/Life BalanceWe prioritize work-life balance, recognizing its importance for long-term happiness and fulfillment. Our flexible working hours allow you to establish a balance between personal and professional life.
Mentorship & Career GrowthWe're committed to helping you grow professionally. Our senior members enjoy one-on-one mentoring, code reviews, and project assignments designed to help you develop into a well-rounded Amazonian.
Requirements- Bachelor's degree in Engineering/Computer Science/Mathematics or related field.
- Understanding of distributed computing environments.
- Experience scripting or developing in languages like UNIX Shell, Python, R, Ruby, GO, Java,.NET (C#), JavaScript.
- Familiarity with serverless technologies like Lambda, API Gateway, AWS IoT, or mobile and messaging technologies/AI-related technologies.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, trusted by successful startups and Global 500 companies alike.
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