Cloud Support Engineer II

hace 1 mes


Xico, México Amazon Web Services Mexico S. De R.L. De C.V. - C68 A tiempo completo

About the Role:

We are seeking a highly skilled Cloud Support Engineer II to join our team at Amazon Web Services Mexico S. De R.L. De C.V. - C68.

Job Summary:

This is an exciting opportunity to work with our customers and provide exceptional support for our cloud services. As a Cloud Support Engineer II, you will be responsible for troubleshooting and resolving complex technical issues related to our cloud infrastructure.

Key Responsibilities:

  • Provide Tier 2 support for our customers, including troubleshooting and resolving complex technical issues related to cloud infrastructure.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Develop and maintain knowledge of cloud technologies and services to stay up-to-date on the latest trends and innovations.
  • Communicate effectively with customers and internal stakeholders to ensure timely resolution of issues.
  • Act as a mentor and coach to junior engineers to help them develop their skills and knowledge.

Requirements:

To be successful in this role, you will need:

  • A minimum of 3+ years of experience in a similar role or industry.
  • Strong understanding of cloud computing concepts and technologies.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

We offer a competitive salary of $120,000 per year, plus benefits and opportunities for career growth and development.

About Us:

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Location:

This role is located in Mexico City, DIF, MEX.


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