Cloud Support Engineer I

hace 3 semanas


Xico, México Amazon Web Services Mexico S. De R.L. De C.V. A tiempo completo

About the Role

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As a Cloud Support Engineer at Amazon Web Services Mexico S. De R.L. De C.V., you will be responsible for driving initiatives that improve support-related processes and customer experience.

We are seeking a highly skilled professional with 1+ year of experience in enterprise systems administration, Windows Server, and related services, as well as knowledge or experience with network troubleshooting.

Your day-to-day activities will include acting as the Cloud Ambassador across AWS products, providing customers with required tools and tactics to scale their impact in global markets.

You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services and work on critical, highly complex customer problems that may span multiple AWS services.

We offer a competitive salary of $80,000-$110,000 per annum, depending on experience, plus benefits such as work-life balance, mentorship, and career growth opportunities.

Key Responsibilities

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  • Drive initiatives that improve support-related processes and customer experience
  • Act as the Cloud Ambassador across AWS products
  • Provide feedback to internal AWS teams on how to improve our services
  • Work on critical, highly complex customer problems that may span multiple AWS services

Required Skills and Qualifications

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  • 1+ year of experience in enterprise systems administration, Windows Server, and related services
  • Knowledge or experience with network troubleshooting
  • Ability to communicate effectively in English (written and spoken) within technical and business settings
  • Bachelor's degree in Engineering/Computer Science/Mathematics or related field
  • Understanding conversion technologies like disk format and resource monitoring (Physical to Virtual (P2V), and Physical to Cloud (P2C) conversion)
  • Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud)
  • Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java,.NET (C#), JavaScript

Benefits

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  • Competitive salary of $80,000-$110,000 per annum
  • Work-life balance
  • Mentorship and career growth opportunities

About Us

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Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.


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