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Service Agent II
hace 2 meses
We are seeking a highly skilled and detail-oriented Service Agent II to join our team at FedEx. As a key member of our operations team, you will be responsible for providing exceptional customer service, handling administrative tasks, and ensuring the smooth operation of our front-line activities.
Key Responsibilities- Provide over-the-counter and over-the-phone service to customers, answering their queries and resolving their issues in a timely and professional manner.
- Assist customers with package tracing, data entry, and other administrative tasks.
- Prepare and review operations reports, ensuring accuracy and attention to detail.
- Handle customer complaints and escalate issues to senior staff as needed.
- Support the Station Ops Manager in maintaining a clean and organized workspace, adhering to FedEx's high standards.
- High School degree or equivalent.
- Proficiency in English (450 TOEIC points).
- Previous clerical or customer service experience in a service environment or 18 months of experience as a Service Agent.
- Ability to lift 70 lbs. and maneuver packages weighing up to 150 lbs. with appropriate equipment.
- Excellent communication, organizational, and human relations skills.
- Clear and articulate speaking voice.
- Ability to work variable shifts.
FedEx is a world-class company that values its employees and provides a dynamic and challenging work environment. As a Service Agent II, you will have the opportunity to develop your skills, work with a talented team, and contribute to the success of our operations.
