Customer Service Representative II-Mexico
hace 1 mes
We are seeking a highly organized and detail-oriented Customer Relations Representative II-Mexico to join our team at International Paper. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and maintaining accurate records in our SAP system.
Key Responsibilities- Provide timely and effective customer service to internal and external customers
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Update and maintain accurate records in our SAP system
- Collaborate with cross-functional teams to resolve customer issues and improve customer satisfaction
- Minimum 3 years of experience in customer service or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in SAP or similar CRM system
- Experience in the paper industry or a related field
- Knowledge of Spanish language and culture
- High school diploma or equivalent required; bachelor's degree preferred
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