Customer Service Representative II-Mexico

hace 1 mes


Toluca, México International Paper A tiempo completo
Job Summary

We are seeking a highly organized and detail-oriented Customer Relations Representative II-Mexico to join our team at International Paper. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and maintaining accurate records in our SAP system.

Key Responsibilities
  • Provide timely and effective customer service to internal and external customers
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Update and maintain accurate records in our SAP system
  • Collaborate with cross-functional teams to resolve customer issues and improve customer satisfaction
Requirements
  • Minimum 3 years of experience in customer service or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in SAP or similar CRM system
Preferred Qualifications
  • Experience in the paper industry or a related field
  • Knowledge of Spanish language and culture
  • High school diploma or equivalent required; bachelor's degree preferred


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