Service Agent II

hace 1 semana


Toluca, México FedEx A tiempo completo

Job Summary:

As a Service Agent II at FedEx, you will be responsible for providing exceptional customer service and administrative support to our clients. Your primary duties will include assisting customers with package tracing, answering questions regarding FedEx products and services, and providing over-the-counter and over-the-phone service. You will also be responsible for preparing various operations reports, maintaining and auditing records and files, and reviewing airway bills and registering as necessary. Additionally, you will provide administrative and clerical support to the Station Ops Manager and maintain a neat and clean appearance of the workplace and front counter.

Key Responsibilities:

Assist customers with package tracing and answer questions regarding FedEx products and services

Prepare various operations reports

Maintain and audit records and files

Review airway bills and register as necessary

Provide administrative and clerical support to the Station Ops Manager

Maintain a neat and clean appearance of the workplace and front counter

Requirements:

High School degree or equivalent

Proficiency in English (450 TOEIC points)

Previous clerical or customer service experience in a service environment or 18 months of experience as a Service Agent

Ability to lift 70 lbs. and maneuver packages weighing up to 150 lbs. with appropriate equipment

Good general office skills, including typing, filing, and computer literacy

Excellent communication, organizational, and human relations skills

Clear and articulate speaking voice

Clean cut and neat appearance

Ability to successfully complete the Reading, Listening, Sorting, and Math sections of the Basic Skills Test

Ability to work variable shifts


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