Customer Service Representative
hace 1 semana
**Job Overview**
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Genpact. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
**Key Responsibilities:**
- Process requests on our system to ensure timely and efficient resolution.
- Creation of accounts and uploading necessary documentation to facilitate the legalization process for vehicles in the US.
- Follow up on incidents from reporting to successful closure, documenting ticket status and following up as needed.
- Register all cases, inquiries, and calls in our tracking tool.
**Requirements:**
- Previous experience in customer service is required.
- Intermediate level in Microsoft Excel is necessary.
- Schedule availability to cover 24/7 process.
- Ability to work effectively as a team player with a problem-solving attitude.
**What We Offer:**
- A competitive salary of $12, $13,600.00 per month.
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
**Education and Language Requirements:**
- High school or equivalent is required.
- 85% proficiency in English is required.
**Work Location:**
Our office is located in a hybrid remote setting in 32424, Juárez, Chih.
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