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Customer Service Representative

hace 2 meses

Oaxaca, Oaxaca, México North American Production Sharing De Mexico Sa De Cv A tiempo completo

Job Summary:

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at North American Production Sharing De Mexico Sa De Cv. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints and inquiries, and driving sales growth through effective lead qualification and routing.

Key Responsibilities:

  • Research and identify key customer accounts and generate interest in our products and services
  • Qualify and route leads to the appropriate sales executive for further development and closure
  • Resolve customer complaints and inquiries in a timely and professional manner
  • Gather customer feedback and insights to improve our products and services
  • Process customer requests for literature, shipping information, pricing, and quotes

Requirements:

  • Advanced level of English
  • High school diploma
  • Some experience in a similar customer service role
  • Good communication and interpersonal skills
  • Experience with AFS (MRP systems) and good computer skills

Working Conditions:

  • Full-time position
  • Day shift
  • English (required)
  • On-site work