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Customer Service Representative
hace 2 meses
Job Summary
Tecma is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve issues and meet customer needs.
- Assist customers with general inquiries, ordering information, and product-related questions, ensuring a positive and personalized experience.
- Follow up on customer inquiries and issues, addressing concerns and providing solutions to ensure customer satisfaction.
- Collaborate with internal teams, including Quality Control, Procurement, and Sales, to maintain high levels of customer satisfaction and resolve complex issues.
- Utilize Salesforce to manage customer interactions, track issues, and provide quotes as needed.
- Meet and exceed customer service level agreements, ensuring timely and effective resolution of customer issues.
Requirements
- 1-3 years of customer service experience, preferably in a supply chain or logistics environment.
- Excellent communication and problem-solving skills, with the ability to read, write, and communicate in English (C1-C2 level).
- Bachelor's degree in a related field, such as Supply Chain, Transportation, or Distribution.
- US Travel Visa (desirable).
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].
