Customer Experience Operations Leader

hace 4 días


Mérida, Yucatán, México Verato A tiempo completo

About the Role

Verato is a high-growth healthcare technology company that enables better care everywhere by providing the single source of truth for identity to organizations across the care continuum. We are looking for a talented Customer Experience Operations Leader to join our team in Mérida, Mexico. As a key member of our operations team, you will be responsible for developing, deploying, and enforcing best practices, procedures, and tools necessary to ensure consistency, quality, and maximum efficiency of our Customer Experience organization.

Responsibilities

  • Develop and implement innovative methods to enhance the customer experience and drive out friction from Verato teams' engagements with customers.
  • Own the operating dashboards of the Customer Experience organization and drive standardization of key metrics and KPIs across each business segment.
  • Accountable for the operation, management, leadership, and development of the customer-facing team: Support, Professional Services, Customer Success.
  • Serve as a key business partner to Customer Experience leadership and regularly participate in leadership staff meetings to ensure customer experience team's operation is aligned to changing business needs.
  • Generate proactive analysis that leads to the identification of process automation and performance improvement opportunities and play a lead role in driving the cross-functional execution of the resulting initiatives.

Requirements

To be successful in this role, you will need to have a proven track record of delivering high-quality results, a passion for customer experience, and excellent leadership and communication skills. You will also need to be proficient in operating dashboards and have experience in process automation and performance improvement.

About Verato

At Verato, we believe in empowering teams with the best tools and development available. We offer a comprehensive compensation package that includes stock options, year-end bonus, extra vacation time, and other benefits that go well beyond the standard. If you are a motivated and talented individual who is passionate about customer experience, we encourage you to apply for this exciting opportunity.



  • Mérida, Yucatán, México Verato A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Operations Leader to join our team at Verato. As a key member of our operations team, you will be responsible for delivering innovative methods to enhance the customer experience, drive out friction from Verato teams' engagements with customers, and ensure operational efficiencies.Key...


  • Mérida, Yucatán, México Verato Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Operations Leader to join our team at Verato Inc. in Mérida, Mexico. As a key member of our operations team, you will be responsible for developing, deploying, and enforcing best practices, procedures, and tools to ensure consistency, quality, and maximum efficiency of our Customer Experience...

  • Operations Manager

    hace 2 semanas


    Mérida, Yucatán, México Servicios Comerciales Amazon Mexico S. de R.L. de... A tiempo completo

    Amazon is seeking a high-potential leader to own their impact in Amazon Operations as an entry-level manager. As a front-line leader, you will have the opportunity to invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth.As an Area...


  • Mérida, Yucatán, México Servicios Comerciales Amazon México S. De R.L. De C.V. A tiempo completo

    About the RoleThe Amazon Customer Excellence System Team (ACES) is seeking a skilled Continuous Improvement Process Leader to join their team. As a key member of the ACES team, you will be responsible for optimizing the delivery stations operations, providing stations with the knowledge and tools necessary to improve performance.Key responsibilities...


  • Mérida, Yucatán, México Worldstrides A tiempo completo

    **Job Summary**:The Customer Experience Associate role at WorldStrides is responsible for the accurate and efficient execution of traveler and group-based transactions. This position supports Customer Service, Financial Services, and Payment Specialist peers by managing work streams, transactions, and deliverables that impact the team's performance and...


  • Mérida, Yucatán, México Mtl Operations A tiempo completo

    We are seeking a highly skilled Senior Billing Coordinator to join our team at Mtl Operations.As a key member of our financial operations team, you will be responsible for ensuring the accuracy and efficiency of our billing processes.Key responsibilities include:Managing and maintaining accurate records of customer transactionsCoordinating with internal...

  • Operations Manager

    hace 2 semanas


    Mérida, Yucatán, México Servicios Comerciales Amazon Mexico S. De R.L. De... A tiempo completo

    Job Title: Area ManagerAmazon is seeking a highly skilled and experienced Area Manager to lead and develop a team of Amazon Associates in a sort center environment. As a front-line leader, you will have the opportunity to invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the...


  • Mérida, Yucatán, México WorldStrides A tiempo completo

    Job Overview Position Goals: The Program Operations Specialist plays a crucial role in assisting Sales, Account Management, and Operations teams by ensuring thoroughness and precision in all new business opportunities. This position acts as the primary operational support for crafting itineraries, establishing pricing, finalizing proposals, and...


  • Mérida, Yucatán, México WorldStrides A tiempo completo

    Job Overview Position Goals: The Program Operations Specialist plays a crucial role in supporting the Sales, Account Management, and Operations teams by ensuring thoroughness and precision in all new business opportunities. This position acts as the main operational resource for crafting itineraries, establishing pricing, finalizing proposals, and...


  • Mérida, Yucatán, México WorldStrides A tiempo completo

    Job Overview Position Goals: The Program Operations Specialist plays a crucial role in assisting Sales, Account Management, and Operations teams by ensuring thoroughness and precision in all new business opportunities. This position acts as the main operational support for crafting itineraries, establishing pricing structures, finalizing proposals,...

  • Operations Manager

    hace 2 semanas


    Mérida, Yucatán, México Amazon A tiempo completo

    Amazon is seeking a high-potential leader to own their impact in Amazon Operations as an entry-level manager. As a front-line leader, you will have the opportunity to invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth.As an Area...


  • Mérida, Yucatán, México Mtl Operations A tiempo completo

    Join Mtl Operations as an Administrative Support SpecialistWe are seeking a highly skilled and detail-oriented individual to join our team as an Administrative Support Specialist. As a key member of our operations team, you will be responsible for providing administrative support to our staff, ensuring the smooth day-to-day operations of the office.Key...


  • Mérida, Yucatán, México WorldStrides A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:The Customer Service Representative will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and chat. As the primary point of contact, you will resolve customer queries, concerns, and issues in a timely and efficient manner, ensuring a "low...


  • Mérida, Yucatán, México WorldStrides A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:The Customer Service Representative will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and chat. As the primary point of contact, you will resolve customer queries, concerns, and issues in a timely and efficient manner, ensuring a "low...


  • Mérida, Yucatán, México Didi Global A tiempo completo

    **Company Overview:**DiDi Global Inc. is the world's leading mobility technology company, offering a wide range of app-based services across Asia-Pacific, Latin America, and Africa. Its services include ride-hailing, taxi-hailing, chauffeur services, hitch services, and other forms of shared mobility, as well as auto solutions, food delivery, intra-city...


  • Mérida, Yucatán, México WorldStrides A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:The Customer Service Representative will be responsible for providing excellent customer service and support to customers through various channels such as phone, email, and chat. You will be the primary point of contact for customers and will be responsible for resolving their queries, concerns, and...


  • Mérida, Yucatán, México Webhelp A tiempo completo

    **Job Summary**We are seeking a highly skilled Senior Operations Manager BPO to lead our customer service team in Mérida, Mexico. The ideal candidate will have a strong background in operations management, excellent communication skills, and the ability to drive process improvements.**Key Responsibilities**• Strategic Planning: Develop and implement...


  • Mérida, Yucatán, México Fedex Express Lac A tiempo completo

    Key Responsibilities:• Develop and implement strategies to optimize field operations, reduce costs, and enhance customer service.• Collaborate with management to evaluate and improve airport evaluations, facility planning, and manpower utilization.• Prepare and analyze long-range plans for stations and districts, identifying opportunities for...


  • Mérida, Yucatán, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    About UsAt Servicios Comerciales Amazon Mexico S. de R.L. de C.V., we strive to be the most customer-focused organization globally. To achieve this, we seek exceptionally skilled, intelligent, and motivated individuals.Role OverviewAs a Procurement Analyst, you will play a vital role in supporting the procurement operations within our logistics team. Your...


  • Mérida, Yucatán, México Mondelez International A tiempo completo

    **Job Summary**We are seeking a highly skilled Administrative Operations Coordinator to join our team at Mondelez International. As a key member of our sales operations team, you will be responsible for implementing operational capabilities and supporting the operational elements for the market.**Key Responsibilities**Coordinate and initiate customer and...