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Client Services Specialist

hace 2 meses

Ciudad de México, Ciudad de México S&P Global A tiempo completo
About the Role

We are seeking a highly skilled Client Services Specialist to join our team at S&P Global. As a key member of our Client Services team, you will play a critical role in providing exceptional support to our clients, ensuring their needs are met and exceeded.

Responsibilities
  1. Provide timely and effective support to clients via phone and email, responding to inquiries and resolving issues in a professional and courteous manner.
  2. Collaborate with cross-functional teams, including marketing, legal, operations, and product development, to understand and address client needs.
  3. Draw insights from client interactions and communicate them effectively to internal teams to enhance the overall client experience.
  4. Develop and maintain in-depth knowledge of S&P Global products and services, including index solutions, data services, and proprietary platforms.
  5. Represent the client point of view when preparing and implementing modifications to data services, ensuring seamless transitions and minimal disruption to clients.
  6. Troubleshoot client access to proprietary and non-proprietary data distribution platforms, providing timely and effective resolutions.
  7. Confidently answer client inquiries received via email and phone, with a focus on delivering exceptional customer service and building strong relationships.
Requirements
  • Minimum education requirement: Bachelor's degree in Finance, Economics, or related field.
  • Proven proficiency in English, with excellent written and verbal communication skills.
  • Experience in Financial Services, preferably in a client-facing support role, with a strong understanding of index solutions and data services.
  • Demonstrable experience using Excel, with a focus on data analysis and problem-solving.
  • An independent self-starter, with the ability to work individually and within a team, prioritizing tasks and managing multiple projects simultaneously.
  • Strong writing skills, with the ability to communicate complex concepts in writing, and a focus on delivering clear and concise information.
  • Flexibility to modify regular shifts based on the needs of coverage, with a focus on providing exceptional support to clients.
  • Detail-oriented and organized, with good time management skills, and the ability to work in a fast-paced environment.
About S&P Global

S&P Global is a leading provider of iconic and innovative index solutions, backed by unparalleled expertise across the asset-class spectrum. We empower investors everywhere to make decisions with conviction, by bringing transparency to the global capital markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work.

Benefits
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.