Supply Chain Support Specialist

hace 4 horas


Monterrey, Nuevo León, México Blue Yonder A tiempo completo

Blue Yonder is a leading provider of innovative supply chain solutions. We are currently seeking an experienced Supply Chain Support Specialist to join our team.

About the Role

This is a unique opportunity to work with our global customers, providing dedicated support and expertise in the execution part of the supply chain industry. As a Supply Chain Support Specialist, you will be responsible for working closely with cross-functional teams to drive a controlled environment and achieve customer satisfaction.

We are looking for an individual who can demonstrate analytical and problem-solving skills, with experience in working with Splunk/Oracle database/SQL/WebLogic, Java preferred. Additionally, knowledge of operating systems (e.g. Windows, UNIX, LINUX) and scripting languages (Unix Shell Scripting, PowerShell, Python etc.) would be beneficial.

Key Responsibilities
  • Provide functional and/or technical support for service requests, incidents, changes or problems that affect BY Solution and impact customer business.
  • Understand and triage customer issues, conducting necessary technical research or team collaboration. Document learnings and create knowledge articles for repeated cases.
  • Log and respond to customer support requests via phone, e-mail, and web interface.
  • Communicate product and solution expertise to internal and external customers.
  • Work closely with BY Execution Experts for complex issue resolution, including Product Development.
Requirements

Industry experience:

  • 2+ Years Experience in a Customer-facing Software Industry role; preference given to software support or technical support (SQL, Servers, etc)
  • Experience working with BY products preferred specifically, Transportation or Warehouse management solutions.
  • Supply chain domain experience a plus.

Technical Skills:

  • Experience with Splunk/Oracle database/SQL/WebLogic, Java preferred.
  • Demonstrates analytical and problem-solving skills.
  • Programming language in Java/J2EE concepts – JDBC, C++
  • Knowledge with operating systems (e.g. Windows, UNIX, LINUX)
  • Understanding in scripting languages – Unix Shell Scripting, PowerShell, Python etc.

Soft Skills:

  • Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting.
  • Ability to work calmly under pressure and meet deadlines.
  • Must be self-motivated and quick learner - New technologies, platforms, integrations.
  • Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations.

Education:

  • Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master's degree preferred.
What We Offer

We offer a competitive salary range of $80,000 - $120,000 per year, depending on experience, and a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off. Our company values diversity, inclusion, value & equality (DIVE) and strives to create an inclusive environment for all employees.



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