Junior Application Support Analyst in Guadalajara

hace 2 meses


Guadalajara, Jalisco, México Epam A tiempo completo

About the Role

We are seeking a highly motivated and detail-oriented Junior Application Support Analyst to join our team in Guadalajara. As a key member of our support team, you will be responsible for providing technical assistance and support to customers using Cloud Platform products, solutions, and APIs.

Responsibilities

  • Provide technical support to customers using Cloud Platform products, solutions, and APIs
  • Work closely with Engineers and Product Managers to improve the product and make our customers successful
  • Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management, and Change Management
  • Provide technical and developer support to customers using Cloud Platform products, solutions, and APIs

Requirements

  • At least 6 months experience as a Systems Engineer or a combination of Networking and System Administrator
  • Knowledge of Linux/UNIX and Windows Server
  • Familiarity with shell scripting
  • Understanding of administration (user accounts, permission models, access control)
  • Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
  • Knowledge of Cloud concepts
  • Experience with customer service

We Offer

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning, and more
  • English classes with a certified teacher
  • Support for employees' initiatives (Algorithms club, toastmasters, agile club, and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams, and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & % under payroll
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
  • 13% employee savings fund, capped to the law limit
  • Grocery coupons
  • 30 days December bonus
  • Employee Stock Purchase Plan
  • 12 vacations days plus 4 floating days
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family, and more
  • Monthly non-taxable amount for the electricity and internet bills


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