Client Onboarding and Contractor Specialist

hace 19 horas


Ciudad de México, Ciudad de México AgileEngine A tiempo completo

We are seeking a seasoned Client & Contractor Onboarding Professional in Mexico City


Award-winning software solutions provider AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We deliver cutting-edge custom software solutions that transform businesses across various industries.

Do you thrive in a dynamic environment where innovation and learning go hand-in-hand? Look no further – our company offers endless opportunities for growth.

Your Key Responsibilities

  • Foster seamless onboarding experiences for new contractors, ensuring their success through established procedures;
  • Provide proactive follow-up and value assurance during the initial 30 days, guaranteeing performance expectations are met and value is delivered;
  • Address onboarding issues promptly, serving as the primary point of contact to resolve concerns and keep processes on track;
  • Maintain clear and professional communication, documenting onboarding steps and tracking progress and success;
  • Develop tailored onboarding plans aligned with each client's needs and project objectives;
  • Distribute and manage follow-up surveys to gather valuable feedback for continuous improvement.

Essential Qualifications

  • Exceptional Communication Skills: Excellent verbal and written skills, with the ability to communicate effectively with both clients and contractors;
  • Customer-Focused Approach: A strong commitment to delivering a positive and supportive onboarding experience;
  • Responsiveness and Reliability: Punctuality, responsiveness, and follow-through are crucial in this role;
  • Attention to Detail: Highly organized with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks;
  • Experience with Onboarding Strategies: Prior experience developing and presenting onboarding plans;
  • Multitasking Ability: Capable of managing multiple onboarding tasks and tracking progress across various projects;
  • Technical Proficiency: Familiarity with tools such as Google Sheets, Slack, Asana, and other onboarding-related software;
  • Upper-intermediate English level.

The Benefits of Joining Our Team

  • Professional Growth Opportunities: Accelerate your career with mentorship, TechTalks, and personalized growth roadmaps;
  • Competitive Compensation: USD-based compensation that matches your skills, talent, and contributions;
  • An Exciting Project Portfolio: Collaborate on modern solutions development and work with top-tier clients, including Fortune 500 enterprises and leading product brands;
  • Flexibility: Enjoy a balance between work and personal life by choosing from working from home or going to the office.


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