Expert Onboarding Specialist

hace 2 meses


Ciudad de México, Ciudad de México Motive A tiempo completo

About the Role:

An expert at initiating, controlling, and delivering successful deployment projects of Motive hardware and software with our highest value customers. In this role, you will create and own the onboarding project along with its metrics for success, including but not limited to Customer Kick Off, Go Live, and CSAT.

The Implementation Consultant is a highly skilled project manager and a Motive product expert who uses these skills to guide clients through complex and large onboarding projects while coordinating these efforts with the rest of the Enterprise account team to drive initial adoption as well as to continually train and onboard the customer as they increase the partnership relationship with Motive.

Key Responsibilities:

  • Project Management: Define and maintain the onboarding program for clients based on our product initiatives.
  • Client Onboarding: Own the implementation process and project planning for assigned accounts which include successful onboarding and training of the software to drive adoption by new clients.
  • Client Support: Operate as the primary point of contact during the assigned clients onboarding phase for all hardware and software implementations.
  • Training and Adoption: Ensure the timely and successful completion of new client onboarding for all assigned accounts, and monitor client progress and activities to ensure adoption of all parts of the organization while staying within scope and on schedule.

Requirements:

  • 4+ years experience in a customer-facing role in a B2B capacity, preferable in trucking, logistics, or fleet management.
  • Strong business background including project management, account management, problem-solving, business planning, and analytical skills.
  • Excellent interpersonal, communication (both written and verbal), and presentation skills.
  • Experience in delivering client-focused solutions based on customer needs.
  • Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization, including executive and C-level.


  • Ciudad de México, Ciudad de México Motive A tiempo completo

    About the Role:An expert in orchestrating seamless onboarding experiences for Motive's highest value customers. In this position, you will create and own the onboarding project, defining metrics for success, including Customer Kick Off, Go Live, and CSAT.The Enterprise Onboarding Specialist is a skilled project manager and Motive product expert who guides...


  • Ciudad de México, Ciudad de México Nasdaq A tiempo completo

    Nasdaq is seeking an experienced Onboarding Solutions Expert to join our team.As a Functional Onboarding Specialist, you will be responsible for providing essential support and guidance to customers from early stages until go-live of NTS service implementation and usage.This role requires strong communication skills and the ability to work closely with...


  • Ciudad de México, Ciudad de México Motive A tiempo completo

    About the Role:An expert in driving successful onboarding projects for Motive's high-value customers. You will create and own the onboarding project plan, including metrics for success, such as Customer Kick Off, Go Live, and CSAT.This role combines strong project management skills with in-depth knowledge of Motive products to guide clients through complex...


  • Ciudad de México, Ciudad de México Nasdaq A tiempo completo

    Key Responsibilities:As a Technical Onboarding Specialist, you will be responsible for onboarding new and existing customers onto the Nasdaq Trade Surveillance Software as a Service (SaaS). This involves managing customers and internal stakeholders, performing hands-on technical integration & data testing, and ensuring seamless onboarding experiences.Client...

  • Senior Project Manager

    hace 1 semana


    Ciudad de México, Ciudad de México Motive A tiempo completo

    About the Role:An expert in driving successful deployments of Motive hardware and software with our highest value customers. As a Senior Project Manager, you will own the onboarding process for assigned accounts, defining metrics for success, including Customer Kick Off, Go Live, and CSAT.You will be a highly skilled project manager and Motive product...


  • Ciudad de México, Ciudad de México Nasdaq A tiempo completo

    Job OverviewWe are seeking a skilled Market Onboarding Expert to join our team at Nasdaq. As a key member of our onboarding team, you will be responsible for ensuring seamless integration and data testing for new and existing customers.About the RoleThe ideal candidate will have extensive experience in capital markets, UNIX, and customer management. You will...


  • Ciudad de México, Ciudad de México Turnitin, LLC A tiempo completo

    Are you passionate about helping customers navigate change management and achieve successful product implementation?About the RoleWe are seeking a highly skilled Onboarding Consultant to join our team at Turnitin, LLC. As an Onboarding Consultant, you will be responsible for providing in-depth consulting services to our customers, ensuring a smooth...


  • Ciudad de México, Ciudad de México MSCI Inc A tiempo completo

    About the Role:As a Strategic Portfolio Onboarding Specialist at MSCI Inc., you will play a vital role in ensuring seamless onboarding experiences for our clients. You will be responsible for building and maintaining client portfolio hierarchies, creating templates for integrating historical accounting data, and validating fund level market values against...


  • Ciudad de México, Ciudad de México Siteminder A tiempo completo

    At SiteMinder, we pride ourselves on a diverse and inclusive culture that empowers our employees to bring their unique perspectives and experiences to work. Our mission is to revolutionize the way hotels connect with guests, and we're seeking a talented Bilingual Customer Onboarding Specialist to join our team.We're looking for someone who is passionate...


  • Ciudad de México, Ciudad de México Turnitin, LLC A tiempo completo

    Transforming Customer ExperienceWe are seeking a seasoned Onboarding Consultant to join our team at Turnitin, LLC. This is an exceptional opportunity to work with a global organization that is redefining the education space.About TurnitinWe have been a recognized innovator in the global education space for over 25 years.We partner with over 21,000 academic...


  • Ciudad de México, Ciudad de México Mondelēz International A tiempo completo

    Job DescriptionJob Title: Senior Expert Software Solutions SpecialistJob Summary: Mondelēz International is seeking an experienced Senior Expert Software Solutions Specialist to lead our SAP finance applications team.Key Responsibilities:Provide technical expertise in SAP finance applications, including implementation and configuration.Oversight of software...


  • Ciudad de México, Ciudad de México Mondelēz International A tiempo completo

    We are seeking a highly skilled Senior Expert Software Specialist to join our SAP COP team. In this role, you will be responsible for implementing software and application solutions that drive business growth and efficiency.The ideal candidate will have 4-8 years of experience in large SAP ERP implementations across all SAP modules, with a strong...


  • Ciudad de México, Ciudad de México Wellhub A tiempo completo

    Role OverviewWe are seeking a People Operations Support Specialist to join our rapidly growing team in Mexico City. This role will be responsible for providing exceptional support to employees across Latin America and the US, ensuring seamless onboarding, offboarding, and overall HR experience.


  • Ciudad de México, Ciudad de México H&M Group A tiempo completo

    About the RoleWe are seeking an Expert Office Experience Specialist to join our team in Mexico City. In this role, you will be responsible for creating an exceptional office experience through high-level colleague and customer service.Job DescriptionThis on-site role reports directly to our HR Manager, Sales Market MX-CO-EC, and is based out of our Mexico...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this opportunity, you will play a vital role in ensuring customer due diligence reviews are completed efficiently. You will work closely with internal partners and directly with customers to receive documentation and information in a timely manner.Support customer due diligence reviews by coordinating with internal teams and communicating...


  • Ciudad de México, Ciudad de México Cognizant A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our team as an IVR Expert. At Cognizant, we strive to create a dynamic and inclusive environment where talented individuals can thrive.A great place to work, we value diversity and promote career growth and development opportunities.This exciting opportunity is for an exceptional individual...

  • Data Analytics Specialist

    hace 4 semanas


    Ciudad de México, Ciudad de México Connectingology A tiempo completo

    About the Role:Connectingology is seeking an experienced Data Analytics Specialist to join our team as a Financial Process Expert. This role will play a critical part in enhancing our financial operations, and we are looking for someone with a strong background in BI data analytics.Job Description:The successful candidate will be responsible for creating and...


  • Ciudad de México, Ciudad de México Michelin A tiempo completo

    Job Title: R2P Operations Expert TradeshiftAbout the Role:We are seeking a highly skilled R2P Operations Expert Tradeshift to join our team at Michelin. As a key member of our procurement team, you will be responsible for ensuring seamless supplier onboarding and efficient payment processes.Key Responsibilities:Measure and improve process efficiency by...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    We are seeking a skilled Technical Solutions Expert to join our team in Mexico City, Mexico.Job DescriptionAs a Technical Solutions Expert at Datadog, you will be responsible for providing technical support and expertise to our customers via multiple channels. Your primary goal will be to identify and resolve technical issues while educating clients on the...


  • Ciudad de México, Ciudad de México Shiji Group A tiempo completo

    Job OverviewWe are seeking a highly skilled Enterprise Solutions Specialist to join our team in Mexico. As an expert in hospitality POS systems, you will be responsible for ensuring the successful deployment of our solutions for enterprise customers.