Senior Client Onboarding Specialist
hace 15 horas
We are seeking a seasoned Senior Client Onboarding Specialist to join our AgileEngine team. In this pivotal role, you will facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success. About the Role
- Client & Contractor Onboarding: Facilitate the onboarding process, ensuring a seamless integration of new contractors into our team.
- Follow-Up & Value Assurance: Maintain close communication with clients and contractors to ensure performance expectations are met and value is delivered.
- Issue Resolution: Act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track.
- Communication & Documentation: Communicate effectively, ensuring clear and professional interactions with both clients and contractors. Document onboarding steps and maintain records to track progress and success.
- Plan Presentation: Develop and present onboarding plans tailored to each client's needs and ensure alignment with project goals.
Must-Haves
- Strong Communication Skills: Excellent verbal and written skills, with the ability to communicate clearly and professionally.
- Customer Service Orientation: A client-first attitude with a commitment to providing a positive and supportive onboarding experience.
- Responsiveness & Reliability: Punctuality, responsiveness, and follow-through are essential in this role.
- Attention to Detail: Highly organized with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks.
- Experience with Onboarding Strategies: Prior experience developing and presenting onboarding plans.
- Multitasking Ability: Capable of managing multiple onboarding tasks and tracking progress across various projects.
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