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Production Support Specialist
hace 2 meses
Job Summary:
We are seeking an experienced professional to join our team in the role of Production Support Specialist - Sailpoint Engineer. As a key member of our Identity and Access Management team, you will be responsible for providing technical support and guidance to our engineering team to improve our IAM services.
Key Responsibilities:
- Provide technical support to our engineering team to improve our IAM services
- Support and provide technical guidance on multiple IAM Sailpoint tracks in the bank
- Identify potential problems, raise with development, build solutions, and lead resolution efforts
- Consult with end users requesting integration and product enhancements
- Provide guidance on multiple IAM Sailpoint tracks in the bank
- Work closely with multiple stakeholders and management to understand the business driver
- Act as a Subject Matter Expert for Sailpoint product in the team
- Understand and implement security controls and process required in IAM Team
- Knowledge on Service Now support
Requirements:
- Expert knowledge in Sailpoint IIQ
- Indepth Knowledge on JML, Application onboarding along with all the capabilities with SailPoint
- Hands-on support experience on multiple Sailpoint
- Experience with AD, LDAP, ADLDS, Databases
- Self-driven and a person who takes complete ownership of their end-to-end task delivery with minimal guidance and supervision
- Good team player who can collaborate with team members across the globe
- Effective communication skills to work with multiple team members and stakeholders
About Us:
At Hsbc, we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be Hsbc and proudly live a culture of well-being, balance, and care.
