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HR Testing and Quality Assurance Specialist
hace 1 mes
Key Responsibilities
As the HR Testing and Quality Assurance Lead, you will be responsible for leading testing and quality assurance efforts for Ingredion's HR applications and platforms. This includes testing HR processes, workflows, data integrity, and application security. You will work closely with the Global Process Owners, Solution Architects, Continuous Improvement Team, and other GSS team members to support analysis, process/systems improvement, upgrades, and data management.
Core Responsibilities
- Test Planning and Execution: Define and refine HR testing methodology for HR processes and systems, including Workday HCM, ServiceNow HRSD, and PowerBI. Develop quality assurance standards and related testing tools/templates for test planning, test scenarios/scripts, issue management, and other testing activities.
- Testing Services Delivery: Manage all testing activities on projects and operational solution improvements, including test planning, resource/task allocation, testing services delivery, status updates, issue/risk management, and related tasks.
- Collaboration and Communication: Partner with various HR, IT, Vendor, and GSS teams to plan and execute testing activities in alignment with the Governance process. Collaborate with GPOs, Solution Architects, and other internal/external project team members to understand requirements and user stories.
- Leadership and Guidance: Provide leadership and guidance to testing team members on best practices. Coach and mentor team members in developing HR process and systems testing.
Requirements and Qualifications
- Education and Experience: Bachelor's degree in HR, Computer Science, or a related field. 4+ years of experience in testing and quality assurance for software applications, including process/systems testing, data/reports testing, audits, function testing, user acceptance testing, test planning, test scenario/case/script writing, testing data and environment setup, testing documentation, issue tracking and management.
- Leadership and Collaboration: 1+ years of experience as a HR or other software applications testing lead. Multi-lingual fluency: Advanced English (Required) plus one or more of the following: Spanish, Portuguese. 3+ years of experience in HRIS, HR Shared Services, or Operations, including knowledge of core HR processes and/or policies.
- Technical Skills: Proficient in use of applicable HR technology and MS Office, especially MS Excel and MS PowerPoint. Experience working in a distributed global team environment. Experience/ability to interact effectively with a variety of stakeholders.
Additional Requirements
- Desired Experience: HRIS Analyst or Testing experience with Workday HCM and ServiceNow. HRIS Analyst or Testing experience on a new HCM platform implementation or major project(s). Experience leading/defining testing approach to deliver positive employee experience outcomes.
- Soft Skills: Strong customer service and team collaboration orientation. Strong organizational skills and attention to detail. Strong work ethic, integrity, and personal accountability.
About Ingredion
Ingredion is an equal opportunity employer and values diversity at our company. We seek to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law.
