HR Quality Assurance Lead

hace 1 semana


Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. De C.V. A tiempo completo
Job Summary

We are seeking a highly skilled HR Quality Assurance Lead to join our Ingredion Global Business Services, S.A. De C.V. team in Guadalajara SSC, Mexico.

About the Role

The successful candidate will be responsible for establishing and refining testing methodologies, standards, and tools/templates to test system changes in a consistent manner. They will also elevate solutions quality by performing process/systems testing and managing testing services delivery from team members.

Main Responsibilities
  • Define and refine HR testing methodology for HR processes and systems, including Workday HCM, ServiceNow HRSD, and PowerBI.
  • Develop quality assurance standards and related testing tools/templates for test planning, test scenarios/scripts, issue management, and other testing activities.
  • Manage all testing activities on projects and operational solution improvements, including test planning, resource/task allocation, testing services delivery, status updates, issue/risk management, and related tasks.
  • Partner with various HR, IT, Vendor, and GSS teams to plan and execute testing activities in alignment with the Governance process.
  • Lead a variety of testing services delivery, including function/system/user acceptance testing, and perform hands-on testing as needed.
Requirements and Qualifications
  • Bachelor's degree in HR, Computer Science, or a related field.
  • Multi-lingual fluency: Advanced English (required) plus one or more of the following: Spanish, Portuguese.
  • 3+ years of experience in HRIS, HR Shared Services, or Operations, including knowledge of core HR processes and/or policies.
  • Experience testing HR data/reports, defining data audits, and driving data quality.
  • Significant HR process knowledge in Core HR and Employee Data Administration, Talent Management, Talent Acquisition, Compensation.
  • 2+ years of experience testing with modern HCM solutions such as Workday/Oracle/SAP HCM, ServiceNow HRSD.
  • 2+ years Project Management experience - developing project plans/workplans, estimate work effort, status reporting, issue/risk management, etc.
  • Strong analytical and problem-solving skills.
  • Experience working in a distributed global team environment.
  • Experience interacting effectively with various stakeholders - GPOs, Solution Architects, IT teams, Vendors, etc.
  • Proficient in applicable HR technology and MS Office, especially MS Excel and MS PowerPoint.
  • Excellent written and verbal communication skills.
Salary Range

$80,000 - $110,000 per annum, depending on experience.



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