Luxury Client Experience Specialist

hace 1 día


Zapopan, Jalisco, México Burberry A tiempo completo
About Burberry

We are a global luxury fashion brand with a rich heritage, committed to creating innovative and stylish products that exceed our customers' expectations.

Job Summary

This is a dynamic opportunity to join our team as a Luxury Client Experience Specialist. We are seeking an experienced and enthusiastic individual who shares our passion for delivering exceptional customer service and exceeding sales targets.

Key Responsibilities:
  • SERVICE AND SALES
  • To meet and exceed individual and store sales and other commercial KPIs
  • Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
  • Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
  • Foster team work and a positive work climate
  • CLIENT ENGAGEMENT
  • Build meaningful relationships with Clients
  • Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases
  • Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Requirements:
  • A proven track record in delivering sales and exceeding targets
  • Previous experience in Clientelling
  • A strong interest in fashion, art and culture
  • Strong product knowledge and good understanding of store retail operations
  • Understanding of competitor products
  • Experience in working as part of a team
  • Fluent in local language; English proficiency is desirable
  • Other language knowledge is desirable
Salary and Benefits

The estimated salary for this role is £40,000 - £55,000 per annum, depending on experience. We offer a comprehensive benefits package, including opportunities for career development and advancement within the company.



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