Technical Production Support Specialist
hace 4 semanas
**Overview**
We are seeking a highly skilled Technical Production Support Specialist to join our team at Oracle. As a key member of our APP SRE / Production Support team, you will play a crucial role in supporting TPM Application from the sustaining engineering point of view.
**Job Responsibilities**
As a Technical Production Support Specialist, your primary responsibilities will include:
- Providing Level 2 support for production issues and offering solutions that involve database updates, programming, scripting, and UI workarounds.
- Researching, investigating, and resolving production issues in a timely manner.
- Collaborating with other team members (Cloud Eng., Cloud Ops, QA, Dev, and Product) for investigation and Root Cause Analysis (RCA).
- Executing data change requests, inquiries, and reports from internal/external partners.
- Providing technical contributions to GenAI projects as needed.
- Adhering to and enhancing administrative, operational, and technical policies and procedures.
**Requirements and Qualifications**
To be successful as a Technical Production Support Specialist, you should possess:
- A bachelor's degree in computer science/engineering or equivalent.
- At least 3-5 years of experience in Development and/or Production support.
- An ITIL certification is preferred.
- At least 3 years of Production support experience with large enterprise systems.
- Strong SQL, PL/SQL skills.
- Knowledge of Unix shell scripting.
- Strong analytical, problem-solving, and communication skills.
- Ability to work independently and multi-task to meet critical deadlines in a rapidly changing environment.
**Salary Range**
The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience.
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