Technical Production Support Specialist

hace 4 semanas


Zapopan, Jalisco, México Oracle A tiempo completo

**Overview**

We are seeking a highly skilled Technical Production Support Specialist to join our team at Oracle. As a key member of our APP SRE / Production Support team, you will play a crucial role in supporting TPM Application from the sustaining engineering point of view.

**Job Responsibilities**

As a Technical Production Support Specialist, your primary responsibilities will include:

  • Providing Level 2 support for production issues and offering solutions that involve database updates, programming, scripting, and UI workarounds.
  • Researching, investigating, and resolving production issues in a timely manner.
  • Collaborating with other team members (Cloud Eng., Cloud Ops, QA, Dev, and Product) for investigation and Root Cause Analysis (RCA).
  • Executing data change requests, inquiries, and reports from internal/external partners.
  • Providing technical contributions to GenAI projects as needed.
  • Adhering to and enhancing administrative, operational, and technical policies and procedures.

**Requirements and Qualifications**

To be successful as a Technical Production Support Specialist, you should possess:

  • A bachelor's degree in computer science/engineering or equivalent.
  • At least 3-5 years of experience in Development and/or Production support.
  • An ITIL certification is preferred.
  • At least 3 years of Production support experience with large enterprise systems.
  • Strong SQL, PL/SQL skills.
  • Knowledge of Unix shell scripting.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work independently and multi-task to meet critical deadlines in a rapidly changing environment.

**Salary Range**

The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience.



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