Expert Knowledge Management and Training Specialist

hace 2 semanas


Monterrey, Nuevo León, México Nymbus A tiempo completo

About the Role:

We are seeking a highly skilled Expert Knowledge Management and Training Specialist to join our team at Nymbus in Monterrey. As a key member of our organization, you will be responsible for developing and implementing knowledge management strategies to retain, maintain, and create documentation related to our processes and procedures.

Key Responsibilities:

  • Administer and manage the Contact Center as a Service (CCaaS) platform to ensure optimal performance and functionality.
  • Stay informed about the latest CCaaS trends, updates, and best practices to enhance system efficiency.
  • Develop and implement knowledge management strategies to retain, maintain, and create documentation related to DXC processes and procedures.
  • Collaborate with cross-functional teams to gather and organize information, ensuring accuracy and accessibility of knowledge resources.
  • Conduct vendor management for knowledge management tools and services, ensuring effective utilization and continuous improvement.
  • Configure and implement updates, system enhancements, and integrations with other tools as needed.
  • Troubleshoot and resolve any technical or usability issues related to the knowledge management platform.
  • Ensure that all content within the system complies with organizational policies, privacy laws, and security standards.

Requirements:

  • 3 years of experience in learning and development
  • 3 years of experience in knowledge management
  • 2 years of experience with Lucidchart
  • Advanced English skills

Benefits:

We offer a competitive salary of $40,000 - $45,000 MXN per month, a hybrid work scheme with 3 days in the office and 2 days remotely, vacation days according to law, vacation bonus, Christmas bonus, savings fund, grocery coupons, major medical insurance, and life insurance.

Location:

Nymbus is located in Monterrey, NL, Mexico.



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