Customer Marketing Manager
hace 15 horas
We're seeking a seasoned customer marketer to join our team at Zendesk, Inc. as a Senior Customer Marketing Manager. This role will play a key part in developing and publishing customer story assets, working closely with our marketing, sales, and customer success teams.
Key Responsibilities
- Develop and publish customer story content, including composing briefs, writing stories, and reviewing work from partners.
- Manage the approval process with customers and internal stakeholders for Customer Marketing content.
- Partner with cross-functional teams to support key messages with customer evidence.
- Collaborate with the Communications, Brand, and Content teams to ensure Customer Marketing materials meet Zendesk editorial standards.
- Write copy to promote customer stories internally and drive awareness.
- Help maintain an editorial calendar and manage customer interview pipeline.
- Improve existing production processes and tracking systems to encourage collaborative and transparent workflows.
Requirements
- 8+ years of experience in developing highly impactful content at a fast-paced US-based SaaS or B2B technology company.
- Outstanding writing and editing capabilities, including exceptional grammar, punctuation, and spelling skills.
- Professional proficiency in English.
- Exceptional project management, prioritization, and attention to detail.
- Knowledge and experience with using marketing and CRM tools.
- BA/BS required - Journalism, Marketing, Business, or other related field.
- Writing samples required.
Please note that this role requires physical location in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
About Zendesk
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace.
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