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Customer Marketing Manager
hace 2 meses
At Zendesk, we're seeking a skilled Customer Marketing Manager to join our team in Mexico City. As a key member of our marketing team, you'll be responsible for developing and executing customer-led marketing initiatives that drive business growth and customer engagement.
Key Responsibilities:
\t- Develop and oversee the creation and execution of customer-led marketing sessions at global events.
\t - Partner with our global sales and success leaders to identify and source customers for use in stories, videos, events, analyst engagements, and media opportunities.
\t - Develop and promote content to increase visibility of customer proof points and stories throughout the organization.
\t - Partner with the Communications, Product Marketing, Brand, and Content teams to ensure Customer Marketing materials meet Zendesk editorial standards and consistency.
\t - Drive business and support sales through the contribution to managing the Zendesk sales reference program.
\
Requirements:
\t- 8+ years of proven experience in developing highly impactful content at a fast-paced US-based SaaS or B2B technology company.
\t - 4+ years in customer marketing or a similar role.
\t - Outstanding writing and editing capabilities, including exceptional grammar, punctuation, and spelling skills.
\t - Professional proficiency in English.
\t - Exceptional project management, prioritization, and attention to detail.
\t - Knowledge and experience with marketing and CRM tools.
\t - BA/BS required in Marketing, Business, or a related field.
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Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.
About Zendesk - Champions of Customer Service
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
