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Customer Marketing Manager

hace 2 meses


Ciudad de México, Ciudad de México Zendesk, Inc. A tiempo completo
Job Overview

Zendesk, Inc. is seeking a highly skilled Customer Marketing Manager to join our team. As a key member of our marketing department, you will be responsible for developing and executing customer-led marketing strategies that drive business growth and customer engagement.

Key Responsibilities
  1. Customer Storytelling
  • Develop and oversee the creation and execution of customer-led sessions at global events (digital and in-person).
  • Partner with our global sales and success leaders to identify and source customers for use in stories, videos, events, analyst engagements, and media opportunities.
  1. Content Development
  • Develop and promote content to increase visibility of customer proof points and stories throughout the organization.
  • Partner with the Communications, Product Marketing, Brand, and Content teams to ensure Customer Marketing materials meet Zendesk editorial standards and consistency.
  1. Business Growth
  • Drive business and support sales through the contribution to managing the Zendesk sales reference program.
Requirements
  1. Experience
  • 8+ years proven experience in developing highly impactful content at a fast-paced US-based SaaS or B2B technology company.
  • 4+ years in customer marketing, or similar role.
  1. Skills
  • Strong interpersonal skills to work closely with the customer marketing team, cross-functional partners, customers, and company leadership.
  • Team-player attitude—your enthusiasm will get others to participate in our programs and be our advocates within their teams.
  • Analytical experience to assist in regular reporting & success tracking.
  • Exceptional project management and prioritization skills - you'll be managing multiple timelines with different partners.
  • Customer-focused with enthusiasm & empathy for genuinely improving how businesses serve and engage people.
  • A collaborative teammate with excellent verbal and written communication skills.
Qualifications
  1. Education
  • BA/BS required in Marketing, Business or other related field.
  1. Language
  • Professional proficiency in English.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk, Inc. is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk, Inc. are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.