Technical Support Specialist
hace 2 días
About GBG
GBG is a leading expert in global identity and location, providing intelligence to businesses to make informed decisions about their customers.
Our Mission
We empower businesses to reach and trust their customers by providing unique insight into locations and identities.
Why Work with Us
We offer a dynamic and challenging work environment, where you can make a real impact on our customers' experiences.
Job Summary
We are seeking a skilled Technical Support Specialist to join our IT Support & Operations team. As a Technical Support Specialist, you will provide proactive operational support on team member tooling and internal products and services, delivering frontline customer service to GBG team members.
Key Responsibilities
- Provide best-in-class customer service to GBG team members.
- Provide best-in-class 1st line technical support and operations service to GBG team members.
- Ensure that services are available for team members to utilise and that such services are the best option available to GBG in terms of quality, performance, and cost.
- Deliver a positive and consistent experience to GBG team members.
About the Team
The IT Support & Operations team looks after all aspects of corporate IT, ensuring that services are available for team members to utilise and that such services are the best option available to GBG in terms of quality, performance, and cost.
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