Salesforce Support Specialist
hace 3 días
Job Overview
We are seeking a highly skilled Salesforce Support Specialist to join our team at Johnson Controls.
About the Role
This is a fantastic opportunity for an experienced Salesforce professional to take their career to the next level. As a Salesforce Support Specialist, you will be responsible for providing exceptional support to our internal users of the GPCRM Salesforce Org.
Main Responsibilities
Provide clear and concise answers to user inquiries and requests in a timely and efficient manner.
Work closely with stakeholders across various business functions to analyze questions and requests and escalate incidents when necessary.
Collaborate with other Salesforce experts to identify solutions to complex problems.
Participate in User Acceptance Testing to ensure seamless integration with other systems.
Assist in identifying areas of improvement based on user feedback and reported issues.
Requirements
To succeed in this role, you will need:
A Bachelor's degree completed.
At least 1-2 years of experience in a similar role or as a Salesforce administrator.
Fluent English language skills.
Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple projects concurrently.
Excellent communication and interpersonal skills, with the ability to work effectively with colleagues at all levels.
Benefits
As a Salesforce Support Specialist at Johnson Controls, you can expect a competitive salary range between $65,000 - $80,000 per year, depending on your experience and qualifications.
We offer a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.
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