Salesforce Support Specialist

hace 3 días


San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

Job Overview

We are seeking a highly skilled Salesforce Support Specialist to join our team at Johnson Controls.

About the Role

This is a fantastic opportunity for an experienced Salesforce professional to take their career to the next level. As a Salesforce Support Specialist, you will be responsible for providing exceptional support to our internal users of the GPCRM Salesforce Org.

Main Responsibilities

  • Provide clear and concise answers to user inquiries and requests in a timely and efficient manner.

  • Work closely with stakeholders across various business functions to analyze questions and requests and escalate incidents when necessary.

  • Collaborate with other Salesforce experts to identify solutions to complex problems.

  • Participate in User Acceptance Testing to ensure seamless integration with other systems.

  • Assist in identifying areas of improvement based on user feedback and reported issues.

Requirements

To succeed in this role, you will need:

  • A Bachelor's degree completed.

  • At least 1-2 years of experience in a similar role or as a Salesforce administrator.

  • Fluent English language skills.

  • Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple projects concurrently.

  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues at all levels.

Benefits

As a Salesforce Support Specialist at Johnson Controls, you can expect a competitive salary range between $65,000 - $80,000 per year, depending on your experience and qualifications.

We offer a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.



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