Technical Support Specialist
hace 6 días
We are seeking a highly motivated Senior-Level Support Center Analyst to join our team.
As a Senior-Level Support Center Analyst, you will be responsible for handling escalations, collaborating with the Support Manager to improve ticket data quality, and working on outstanding ticket queues.
- Handle escalations as needed, including both internal and external.
- Collaborate with the Support Manager to improve ticket data quality.
- Work on outstanding ticket queues with an emphasis on more difficult tickets or ticket escalations.
- Lead the Incident Response process, as requested.
- Support release testing.
- Propose Support process and method improvements.
- Provide on-call/off-hour support.
Requirements
- Bachelor's degree, preferably in IT, plus four years' related technical or business experience.
- At least four years' experience with Windows operating system and Microsoft Office.
- Extensive experience with Windows operating system and Microsoft Office.
- Must have extensive experience installing and configuring PC's and software.
- Extensive experience troubleshooting hardware and software issues.
- Experience managing wireless telecom, including plan, device support, device selection, and MDM.
- Must have a good working knowledge of various software products used by the Support Center.
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