Service & Client Support Specialist - Administrator

hace 4 semanas


San Pedro Garza García, Nuevo León, México Skidata México A tiempo completo

At SKIDATA México, we're seeking a highly skilled Service & Client Support Specialist to join our dynamic team. This individual will play a crucial role in ensuring the smooth operation of our 1000+ installations across North America.

The successful candidate will be responsible for coordinating service requests, scheduling preventative maintenance visits, and managing technician schedules. They will also be the primary point of contact for internal and external customers, providing exceptional customer service and resolving any issues or concerns that may arise.

Key responsibilities include:

  • Scheduling service requests and managing technician schedules to ensure efficient completion of tasks
  • Coordinating preventative maintenance visits with customers to meet departmental goals
  • Effectively communicating with customers regarding scheduled appointments and resolving any issues that may occur
  • Managing parts ordering and inventory to ensure timely delivery to technicians
  • Providing accurate and timely updates to customers regarding their service requests

To excel in this role, candidates must possess strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. Proficiency in Microsoft Office and experience with Service Management software are highly desirable.

This is an experienced-level position within the Service/Customer Support Department, requiring a minimum of 5+ years' experience working in a service support environment. The ideal candidate will have a strong background in customer service, billing, or accounting, with a proven track record of delivering exceptional results.

We offer a competitive salary of $70,000 - $80,000 per year, commensurate with experience, as well as opportunities for growth and professional development. If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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